Support Analyst L2 – Cassiopae

Founded in 2005 in Lisbon by three visionary entrepreneurs, MoOngy quickly became a leading
group in Engineering and Information Technology (IT) across Europe and North Africa. Today, with a presence in 14 countries and more than 40 subsidiary companies, MoOngy employs over 9,500 talents who share a common passion for innovation and excellence.
Support Analyst L2 – Cassiopae / EKIP Systems
Location:
Lisbon
Hybrid:
Yes (2 - 3 days/week onsite)
Type of Contract:
Permanent Contract
Work Schedule:
Standard 09:00–18:00 (rotating shift 07:00–16:00)
On-Call Rotation:
Monthly end-of-cycle deployments
Mandatory Languages:
French:
B1 - B2 and
English:
B2
About the Role
You will be responsible for managing and maintaining technical environments, ensuring the reliability and performance of production systems, and supporting both business and IT teams in daily operations. You will handle incident management, system monitoring, user access management, and participate in release and deployment processes. Collaboration with Level 3 support, solution teams, and external vendors will be a key part of your daily activities.
Must-Have Skills & Experience:
Experience:
2 to 5 years
in application support, system administration, or production management roles, ideally in the financial or insurance sector.
At least 2 years of experience with
Cassiopae, EKIP - MANDATORY
Strong knowledge of
SQL querying (Oracle or PostgreSQL).
Good understanding of
Windows and Linux environments.
Experience using IT service management tools (e.g.,
ServiceNow) .
Basic understanding of architectures and integrations (EAI, ESB, API).
Ability to work autonomously and manage multiple priorities.
Clear and effective communication with both technical and business stakeholders.
Curiosity and willingness to learn both functionally and technically.
Responsabilities:
Receive and process incoming tickets: perform qualification, initial analysis, and resolution using available knowledge bases.
Escalate complex issues to Level 3 support when necessary.
Monitor production systems daily to ensure smooth operations and early detection of anomalies.
Manage user access rights and authorizations.
Administer non-production environments, including refreshes, data dumps, and release deployments.
Support production releases and month-end batch processes.
Work closely with the Solution and Business teams to identify, analyze, and resolve issues.
Collaborate with external editors and technical experts for advanced troubleshooting.
Maintain documentation related to operational procedures and system configurations.
Advantages of joining MoOngy:
International Mobility:
Access to a dedicated international mobility department with personalized relocation programs to facilitate your move to a new country.
Career Development:
Opportunities to work on projects with cutting-edge technologies in different countries and various sectors.
Continuous Learning:
Access to ongoing and free training and career-oriented certifications.
Personal Growth:
Exchange of ideas and best practices among professionals across Europe, fostering creativity and innovation in IT.
Global Citizen in the World of Technology
: Opportunity to work in a global network of companies, with access to a wide range of challenging projects in different European markets.
@MoOngy Group we stand for equality and value diversity. We create a safe, diverse environment where opportunities are equal for everyone We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any factor other than merit. All applications with skills needed for the position are welcome