Receptionist – Prime Home 705 Porto Prime Home

MAIN RESPONSIBILITIES
- Execute all operational reception tasks, including check-in, check-out, reservations, and customer service;
- Provide personalized guest welcomes, ensuring efficient and courteous service;
- Accurately record guest information and communicate specific needs to other departments;
- Process and verify expenses in the system, as well as issue and manage invoices;
- Comply with mandatory registration procedures (SEF/Border Control) and internal regulations;
- Resolve or elevate guest complaints, ensuring appropriate follow-up;
- Ensure a thorough and organized shift handover;
- Support the Front Office Manager in operational and administrative tasks as requested;
- Maintain a clean, organized, and functional reception desk;
- Uphold the quality and service standards defined by the hotel unit. SKILLS AND QUALIFICATIONS
- Proven experience as a hotel receptionist or in a similar hospitality environment;
- Technical training in Front Office, Tourism, or Hospitality Management;
- Proficiency in hotel management software and IT tools (experience with HOST preferred);
- Fluency in English (both written and spoken); additional languages are a plus;
- Polished appearance and a professional demeanor;
- Strong customer orientation and a results-driven mindset;
- Excellent communication and interpersonal skills;
- Proactive attitude, empathy, and a strong team spirit.