Receptionist – Prime Home 705 Porto Prime Home

MAIN RESPONSIBILITIES

Execute all operational reception tasks, including check-in, check-out, reservations, and customer service; Provide personalized guest welcomes, ensuring efficient and courteous service; Accurately record guest information and communicate specific needs to other departments; Process and verify expenses in the system, as well as issue and manage invoices; Comply with mandatory registration procedures (SEF/Border Control) and internal regulations; Resolve or elevate guest complaints, ensuring appropriate follow-up; Ensure a thorough and organized shift handover; Support the Front Office Manager in operational and administrative tasks as requested; Maintain a clean, organized, and functional reception desk; Uphold the quality and service standards defined by the hotel unit. SKILLS AND QUALIFICATIONS

Proven experience as a hotel receptionist or in a similar hospitality environment; Technical training in Front Office, Tourism, or Hospitality Management; Proficiency in hotel management software and IT tools (experience with HOST preferred); Fluency in English (both written and spoken); additional languages are a plus; Polished appearance and a professional demeanor; Strong customer orientation and a results-driven mindset; Excellent communication and interpersonal skills; Proactive attitude, empathy, and a strong team spirit.