ServiceNow Lead Product Manager

Job Details

ServiceNow Lead Product Manager

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our Functions colleagues are skilled professionals whose role it is to ensure we continue to become an indispensable partner to brands everywhere.

About The Job

As ServiceNow Lead Product Manager, you will play a pivotal role in shaping and delivering Kantar’s ServiceNow platform. This position is vital in ensuring ServiceNow continues to support the Kantar business in meeting our colleagues and the business needs whether they be about Tech, HR or Finance. You will be pivotal to continuously enhance the platform to “make it easier to get things done in Kantar”. Acting as the bridge between stakeholders and the development team, you will ensure alignment of objectives and delivery excellence. You will strive to continually improve the colleague experience in ServiceNow, by harnessing your UX design skills and process optimisation knowledge to drive excellent experiences. You will be responsible for defining product roadmaps, prioritizing features, and collaborating with cross-functional teams to meet project goals. Working with partners and suppliers you will maintain excellent knowledge of current and future ServiceNow products.

Job Goals

- Define the strategic vision and scope of ServiceNow for Kantar, engaging stakeholders to ensure alignment with business objectives.
- Prioritize, plan, and oversee delivery of key enhancements to the ServiceNow platform that drive improved colleague and customer experience.
- Advise on and implement ServiceNow best practices, optimizing platform usage to address business challenges efficiently.
- Facilitate effective collaboration among cross-functional teams, ensuring clear requirements, smooth integration, and successful delivery of new features.
- Identify and initiate continuous improvement opportunities within ServiceNow processes and value delivery, reducing technical debt and enhancing agility.

Ideal Skills & Capabilities

- Shown experience using ServiceNow in roles such as (technical) business analyst, product owner, or solution architect, demonstrating the ability to translate business needs into actionable technical requirements. This is not a hands-on development role but you will be expected to demonstrate comprehensive knowledge of the ServiceNow platform and how it can support business processes.
- A strong understanding of agile development practices and experience delivering products from concept to launch within iterative frameworks.
- Advanced requirements analytical skills to interpret customer requirements into compelling solutions.
- Proven ability to align product strategy with organisational goals while handling technical and non-functional requirements, ensuring value delivery across the product lifecycle.

What’s In It For You

On top of all your normal benefits like holiday, meal cards and life assurance, we also offer:

- Five days of Life Leave per year; for those days when life just…gets in the way.
- Birthday leave – one extra day of holiday taken on the nearest workday to your birthday
- Two days a year to give back and volunteer with an organisation of your choice.
- Enhanced primary and secondary carer leave for however you choose to grow your family.
- The chance to hit the beach on your lunch break (yes, we have somewhere you can store your surfboard)

Please be aware, the majority of our roles are hybrid, working three days a week in our office.

We’re not able to offer visa sponsorship or help with relocation support for this role. Please make sure you’ve got the right to work in the country where this role is located before applying.

What part of Kantar might I be joining?

You’ll be joining our technology team, right in the middle of our tech revolution. We’re undergoing the largest technology transformation Kantar has ever seen, investing in new AI and cloud technologies. By modernizing all our tech systems, we can respond our clients/' needs faster and more efficiently – and keep Kantar as a market leader for insights.

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And if we combine the expertise of our people with the latest AI technology, we can really help brands discover some amazing insights.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that works for them. We encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.

Country Portugal

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