Lead Product Manager, ServiceNow

ServiceNow Lead Product Manager We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. About the job: As ServiceNow Lead Product Manager, you will play a pivotal role in shaping and delivering Kantar's ServiceNow platform. This position is vital in ensuring ServiceNow continues to support the Kantar business in meeting our colleagues and the business needs whether they be about Tech, HR or Finance. You will be pivotal to continuously enhance the platform to "make it easier to get things done in Kantar" Acting as the bridge between stakeholders and the development team, you will ensure alignment of objectives and delivery excellence. You will strive to continually improve the colleague experience in ServiceNow, by harnessing your UX design skills and process optimisation knowledge to drive excellent experiences You will be responsible for defining product roadmaps, prioritizing features, and collaborating with cross-functional teams to meet project goals. Working with partners and suppliers you will maintain excellent knowledge of current and future ServiceNow products What you'll be doing: Define the strategic vision and scope of ServiceNow for Kantar, engaging stakeholders to ensure alignment with business objectives. Prioritize, plan, and oversee delivery of key enhancements to the ServiceNow platform that drive improved colleague and customer experience. Advise on and implement ServiceNow best practices, optimizing platform usage to address business challenges efficiently. Facilitate effective collaboration among cross-functional teams, ensuring clear requirements, smooth integration, and successful delivery of new features. Identify and initiate continuous improvement opportunities within ServiceNow processes and value delivery, reducing technical debt and enhancing agility. Your profile: Shown experience using ServiceNow is roles such as (technical) business analyst, product owner, or solution architect, demonstrating the ability to translate business needs into actionable technical requirements. This is not a hands on development role but you will be expected to demonstrate comprehensive knowledge of the ServiceNow platform and how it can support business processes. A strong understanding of agile development practices and experience delivering products from concept to launch within iterative frameworks. Advanced requirements analytical skills to interpret customer requirements into compelling solutions Proven ability to align product strategy with organisational goals while handling technical and non-functional requirements, ensuring value delivery across the product lifecycle. What's in it for you? On top of all your normal benefits like holiday, meal cards and life assurance, we also offer: Five days of Life Leave per year; for those days when life just…gets in the way. Birthday leave – one extra day of holiday taken on the nearest workday to your birthday Two days a year to give back and volunteer with an organisation of your choice. Enhanced primary and secondary carer leave for however you choose to grow your family. The chance to hit the beach on your lunch break (yes, we have somewhere you can store your surfboard) Please be aware, the majority of our roles are hybrid, working three days a week in our office. We're not able to offer visa sponsorship or help with relocation support for this role. Please make sure you've got the right to work in the country where this role is located before applying. What part of Kantar might I be joining? You'll be joining our technology team, right in the middle of our tech revolution. We're undergoing the largest technology transformation Kantar has ever seen, investing in new AI and cloud technologies. By modernizing all our tech systems, we can respond our clients' needs faster and more efficiently – and keep Kantar as a market leader for insights. Why join Kantar? We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And if we combine the expertise of our people with the latest AI technology, we can really help brands discover some amazing insights. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way works for them. We encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar. Is this you? Send us your application including CV, we are looking forward to hearing from you