Sales & Account Manager

Location: Remote | Full-time (40 hours/week)

About Meraki

Meraki Branding is a driven creative agency helping businesses build and grow their brands online with intention. We specialise in Squarespace web design, branding and ongoing digital marketing support. Our work is strategic and soulful; every project blends clarity, creativity and care. We’re now looking for a Sales & Account Manager who truly understands the creative process and can confidently guide founders, sell the right services and nurture long‑term client relationships.

About the Role

This is a role with a human touch. You’ll be the first point of contact for new leads, guiding prospective clients through discovery calls, helping them understand what they need and confidently leading them toward the right Meraki solution. Because you understand the full life cycle of a web design project, branding project and ongoing marketing work, you’ll be able to guide clients clearly and set the right expectations from day one.

Once clients sign on, you’ll nurture the relationship, support delivery teams and ensure every client feels held, understood and supported. You’ll work across both projects and ongoing digital services, creating a seamless, touch client experience.

What You’ll Own

- The full sales cycle from first contact to off‑boarding

- The client relationship as their trusted, consistent point of contact

- All CRM activity including leads, follow‑ups, conversions, renewals and expansions

- Clarity in communication, expectations and timelines

- Smooth handoffs between teams for design, branding and marketing

- Account health: timelines, risks, retention and satisfaction

- Invoices, payments and financial accuracy

- Organisation inside the CRM, ClickUp and internal tools

- Identifying upsells, renewals and long‑term partnership opportunities

- Contributing to operational clarity and process improvements as we grow

What You’ll Do

- Lead sales calls for website, branding, SEO and marketing services

- Understand client goals and diagnose which of our offers fit best

- Confidently communicate value, pricing, timelines and next steps

- Draft proposals for all services (web, branding, SEO, content, paid ads)

- Follow up thoughtfully and close deals in a way that feels human, never pushy

- Track leads, conversions, renewals and expansion opportunities

Client Relationship & Strategy

- Build warm, long‑term relationships with founders across industries

- Guide clients through onboarding, scoping and planning stages

- Co‑create strategic road‑maps aligned with their goals and values

- Maintain clear, confident communication throughout each engagement

- Hold space for clients with care, grounding and emotional intelligence

Account Management & Project Flow

- Manage all client movement in our CRM

- Work inside ClickUp to monitor timelines, tasks and deliverables across the agency

- Coordinate handoffs between departments and make sure the right team has what they need at the right time

- Prepare reporting for leadership: client status, risks, opportunities and overall account health

- Spot risks early, communicate clearly and keep delivery aligned with scope and timeline

- Keep all documentation organised, updates logged and communication consistent

- Oversee invoice management: send invoices, track payments and follow up to ensure clients pay on time

- Check budgets, invoices and time tracking for accuracy and transparency

- Support profitability tracking across both projects and retainer accounts

- Maintain financial and operational data inside our internal tools

- Contribute to the refinement of SOPs, dashboards and processes as the agency grows

- Flag upsell, renewal and retention opportunities through consistent account monitoring

Who You Are

- 5+ years experience in sales and account management (agency experience or own company)

- Confident in selling both creative service products (web/branding) and ongoing digital services (SEO, content, ads)

- Experience in web design, branding and digital marketing is required

- A natural communicator – warm, clear, honest and emotionally intelligent

- Skilled at holding space for visionary founders while staying grounded

- Systems‑oriented – you love structure, clarity and making things work smoothly

- Calm under pressure, proactive, driven and focused

- Fluent English speaker, able to work European time zone

What You’ll Love

- A boutique, led team with soul and ambition

- Founders who genuinely care about the work and appreciate great service

- Remote flexibility and a team that respects real life

- Space to shape the role

- Purpose‑driven projects and clients who inspire you daily

What We Give Back

- A kind, creative, led team

- Competitive salary with base‑bonuses

- Meaningful, impactful work supporting brands that make a difference

- Fully paid travel at least once a year for our team gathering

The Application Process

We hire intentionally; we want this to feel like a genuine yes on both sides.

Our process includes:

- A short introductory video

- A personality style assessment

- Four interview rounds to explore alignment, strengths and long‑term fit

All applications must be submitted through our website. If this role feels like a genuine yes, we’d love to hear from you.

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