CX Journey Architect — Europe Lead
Há 16 horas
leça do bailio, porto, Portugal
FedEx Express México
Tempo integral
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PTJ Fedex Express Portugal, Unip., Lda is seeking a Customer Experience Journey Lead to orchestrate strategic end-to-end customer journeys across Europe. You will partner with business leaders, functional SMEs, service designers, UX researchers and data analysts to translate customer insights into measurable improvements that improve satisfaction, loyalty and business outcomes.
The ideal candidate will define journey vision, lead a cross-functional team, own the journey funnel, maintain a
The ideal candidate will define journey vision, lead a cross-functional team, own the journey funnel, maintain a