Italian Service Desk Technician
Há 10 horas
Job Title: Italian Service Desk TechnicianLocation: Lisbon, Portugal – Hybrid, Remote & Onsite Options AvailableDepartment: IT Support / Service DeskEmployment Type: Full-Time About the Role: We are seeking a skilled Italian-speaking Service Desk Technician to join our IT support team in Lisbon. In this role, you will provide technical support to Italian-speaking users, assisting with troubleshooting and resolving IT-related issues. The position offers flexibility with hybrid, remote, or onsite work options, allowing you to choose the work setup that best suits you. Key Responsibilities: Provide first-line technical support to Italian-speaking users via phone, email, and live chat. Diagnose and resolve a variety of hardware, software, and network-related issues. Provide step-by-step guidance to users, ensuring that technical issues are resolved quickly and effectively. Accurately log and track incidents and service requests in the ticketing system (e.g., ServiceNow, Jira). Escalate more complex issues to higher-level technical teams and follow up until resolution. Monitor service desk performance and ensure that all service requests meet agreed-upon service level agreements (SLAs). Assist with onboarding new users by setting up hardware, software, and systems as required. Maintain documentation on common technical issues and troubleshooting steps. Work collaboratively with other IT teams to address recurring issues and improve internal processes. Requirements: Fluent in Italian (native or near-native level) and proficient in English (spoken and written). Proven experience in IT support, service desk, or help desk roles. Strong troubleshooting skills, with experience in supporting various operating systems (Windows, macOS, Linux) and common office software. Familiarity with networking concepts such as VPNs, Wi-Fi, and Active Directory. Ability to clearly explain technical problems and solutions to non-technical users. Excellent organizational and time-management skills, with the ability to handle multiple tasks and prioritize effectively. Comfortable using service desk platforms (e.g., ServiceNow, Jira, Zendesk). Authorized to work in Portugal. Preferred Qualifications: IT certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are a plus. Experience with remote desktop troubleshooting and support. Knowledge of cloud environments, SaaS platforms, and security tools. Additional language skills (e.g., Spanish, Portuguese) are a plus. What We Offer: Competitive salary with performance-based incentives. Flexible working setup: Hybrid, remote, or onsite in Lisbon. Comprehensive training and professional development opportunities. A supportive, dynamic, and multicultural work environment. Career progression and growth within the IT department. Health and wellness benefits, promoting a healthy work-life balance. Relocation assistance (if applicable).
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Italian Service Desk Technician
1 dia atrás
Lisboa, Lisboa, Portugal CBT Tempo inteiroJob Title: Italian Service Desk TechnicianLocation: Lisbon, Portugal – Hybrid, Remote & Onsite Options AvailableDepartment: IT Support / Service DeskEmployment Type: Full-TimeAbout the Role:We are seeking a skilled Italian-speaking Service Desk Technician to join our IT support team in Lisbon. In this role, you will provide technical support to...
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Hungarian Service Desk Technician
1 semana atrás
Lisboa, Lisboa, Portugal CBT Tempo inteiroJob Title: Hungarian Service Desk TechnicianLocation: Lisbon, PortugalDepartment: IT Support / Service DeskEmployment Type: Full-TimeAbout the Role:We are looking for a skilled Hungarian-speaking Service Desk Technician to join our IT support team in Lisbon. As a Service Desk Technician, you will be the first point of contact for Hungarian-speaking users,...
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Hungarian Service Desk Technician
Há 6 dias
Lisboa, Portugal CBT Tempo inteiroJob Title: Hungarian Service Desk TechnicianLocation: Lisbon, PortugalDepartment: IT Support / Service DeskEmployment Type: Full-Time About the Role: We are looking for a skilled Hungarian-speaking Service Desk Technician to join our IT support team in Lisbon. As a Service Desk Technician, you will be the first point of contact for Hungarian-speaking users,...
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Service Desk Technician
Há 3 dias
Lisboa, Portugal Logicalis Tempo inteiro**Acerca da Logicalis** A Logicalis é um Global IT Solutions & Digital Services Provider que acelera a transformação digital dos seus clientes em todo o mundo, através de uma rede internacional dotada de centros de especialização, equipas líderes do sector e parcerias estratégicas (que incluem Cisco, Microsoft, Dell Technologies, Palo Alto, Citrix,...
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Lisboa, Portugal All jobs Tempo inteiroAcerca da LogicalisA Logicalis é um Global IT Solutions & Digital Services Provider que acelera a transformação digital dos seus clientes em todo o mundo, através de uma rede internacional dotada de centros de especialização, equipas líderes do sector e parcerias estratégicas (que incluem Cisco, Microsoft, Dell Technologies, Palo Alto, Citrix, entre...
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Lisboa, Portugal Logicalis Tempo inteiroAcerca da Logicalis A Logicalis é um Global IT Solutions & Digital Services Provider que acelera a transformação digital dos seus clientes em todo o mundo, através de uma rede internacional dotada de centros de especialização, equipas líderes do sector e parcerias estratégicas (que incluem Cisco, Microsoft, Dell Technologies, Palo Alto, Citrix, entre...
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1 dia atrás
Lisboa, Lisboa, Portugal All jobs Tempo inteiroAcerca da LogicalisA Logicalis é um Global IT Solutions & Digital Services Provider que acelera a transformação digital dos seus clientes em todo o mundo, através de uma rede internacional dotada de centros de especialização, equipas líderes do sector e parcerias estratégicas (que incluem Cisco, Microsoft, Dell Technologies, Palo Alto, Citrix, entre...
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Lisboa, Portugal INTELCIA Tempo inteiroNa Intelcia, player global de sucesso há 20 anos, asseguramos as condições para atrair, acolher e desenvolver o talento numa cultura de pertença, positiva, inspiradora de evolução contínua Estamos à procura deService Desk Technician A Intelcia Portugal tem uma oportunidade para ti A tua função Atendimento telefónico - apoio técnico ao utilizador....
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IT Help Desk Technician
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Lisboa, Portugal Conetic Group Tempo inteiro**POSITION OVERVIEW** - The role of IT Help Desk Technician at Conetic Group is pivotal in maintaining the seamless operation of our organization's IT infrastructure. This position entails delivering technical support and assistance to end users, diagnosing and resolving hardware and software issues, and upholding a dependable and secure computing...
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IT Help Desk Technician
2 semanas atrás
Lisboa, Portugal Klass Wagen Tempo inteiroWe are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution....
