Support Agent
1 dia atrás
Company Description Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and experts strives every day to make a digital impact on businesses, public sector entities and society. Inetum's solutions aim to contribute to the performance and innovation of its customers, as well as to the general interest. Present in 19 countries with a dense network of sites, Inetum works with leading software vendors to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and expansion, Inetum generated a turnover of €2.5 billion in 2023. Job Description We are looking for a Support Agent with good level of Spanish, Portuguese and English, to work for an important international client. Qualifications Context: The HelpDesk activity involves resolving all incidents within the technician's area of expertise remotely on first contact, in compliance with SLAs, excluding hardware failures that require replacement.A special arrangement is in place for handling VIP users. The team currently consists of 3 technicians and a Team Leader based in Casablanca. Ultimately, the team will include 3 technicians in Casablanca and 2 in Lisbon. Working hours: 08:00 – 21:00 (rotating shifts managed by the Team Leader) Work location: Lisbon site Remote work: Based on decisions by the Team Leader and the Service Delivery Manager in Casablanca Additional Information Main Responsibilities: Handling Level 1 requests (calls, emails, self-service portal) Diagnosing and resolving issues online according to procedures Developing and updating procedures Escalating internally or externally (Level 2–3) Performing back-office processing tasks (handling requests) Training new hires Monitoring the client scope (self-training) to ensure autonomy Additional supervision – administrative and utility tasks Tools Used: ITSM (ServiceNow) Microsoft Office 365 Suite Windows 10/11, macOS ITIL (a plus) Required Skills: Minimum 3 years of experience in HelpDesk support Ability to speak English (minimum B1) or French (minimum A2) Portuguese – B2 level Spanish – B2 level Proactive attitude Ability to prioritize tasks and meet deadlines Knowledge of IT systems and networks Ability to diagnose and resolve technical issues Communication skills to interact with users and clients Ability to work independently and manage time effectively Familiarity with ticketing and issue tracking tools Problem-solving mindset to identify root causes of technical issues Ability to work under pressure and handle emergency situations Strong writing skills for creating technical procedures
-
Customer Support Agent
1 dia atrás
Lisboa, Portugal Workster Jobs Tempo inteiroAre you fluent in Russian and Polish with a passion for providing exceptional customer support? We are seeking a dedicated Customer Support Agent to join our dynamic team in Lisbon. Your linguistic skills will be essential in ensuring client satisfaction and maintaining the high-quality service we are renowned for. Key Responsibilities for the Customer...
-
Customer Support Agent
1 semana atrás
Lisboa, Portugal Cross Borders Talents Tempo inteiro**We from Cross Border Talents are looking for Italian speakers for the role of Customer Support Agent, to work in Lisbon.** **Your Role as a Customer Support Agent** - Answer to inbound calls and customer inquiries - Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic...
-
Chinese Customer Support Agent
1 dia atrás
Lisboa, Portugal Cross Border Talents Tempo inteiroCross Border Talents is recruiting Chinese Customer Support Agents to work in Lisbon, Portugal. Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Your mission as a Customer Support Agent is to support their...
-
German Support agent
1 dia atrás
Lisboa, Portugal Cross Border Talents Tempo inteiroJoin our dynamic client, for a leading global social media platform that connects millions of people worldwide. We are dedicated to providing an exceptional user experience and ensuring our community thrives in a safe and engaging environment. We are seeking a talented and motivated German Support Agent to join our customer support team and assist our...
-
Chinese Customer Support Agent
2 semanas atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro 20 000 € - 25 000 € por anoCross Border Talents is recruiting Chinese Customer Support Agents to work in Lisbon, Portugal.Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.Your mission as a Customer Support Agent is to support their...
-
Dutch Customer Support Agent
1 dia atrás
Lisboa, Portugal Cross Border Talents Tempo inteiroCross Border Talents is recruiting Dutch Customer Support Agents to work in Lisbon, Portugal.Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Your mission as a customer support agent is to support their...
-
Danish Back Office Agent or Customer Support Agent
2 semanas atrás
Lisboa, Portugal Velenosi & Meredith Consulting Tempo inteiroDanish Back Office Agent or Customer Support Agent - Relocation Abroad Job Openings Danish Back Office Agent or Customer Support Agent - Relocation Abroad About the job Danish Back Office Agent or Customer Support Agent - Relocation Abroad Job Opportunity: Danish-Speaking Customer Support & Content Moderation Roles Work from Home (Portugal, Greece, or...
-
Turkish Customer Support Agent
3 semanas atrás
Lisboa, Portugal Velenosi & Meredith Consulting Tempo inteiroTurkish Customer Support Agent - Portuguese VISA included Job Openings Turkish Customer Support Agent - Portuguese VISA included About the job Turkish Customer Support Agent - Portuguese VISA included We are hiring Turkish-speaking Customer Support Agents for permanent, full-time positions in Portugal. Enjoy a fully paid relocation package and...
-
Flight Support Agent
1 semana atrás
Lisboa, Portugal Phiture Tempo inteiroJob Profile Vista Flight Support is the service provider to all operating partners within the Vista group — the world’s number one on demand charter operator, integrating a unique portfolio of companies offering asset-light solutions to cover all key aspects of business aviation. So far, our clients have flown to over 1,900 airports in 96% of the...
-
Dutch Customer Support Agent
2 semanas atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro 20 000 € - 25 000 € por anoCross Border Talents is recruiting Dutch Customer Support Agents to work in Lisbon, Portugal.Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Your mission as a customer support agent is to support their...
