Polish Road Services Customer Care Specialist – Relocate from Poland to Porto

Still in Poland? This role is in Porto, Portugal and the move is paid for. 1050€ with room.

Where this job is To be clear before you read further: the job is in Porto, Portugal, not in Poland. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers

permanent accomodation provided - check project files in drive

Notes: candidates need to first pass duplicate check and then pass the following 2 tests: (english) and (basic pc test)

What you'll earn in Portugal 1050€ with room

Note how the two figures work: the lower one already has your accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid.

On top of the salary

Private Health Cover

Meal Allowance

The role CloserHire is partnering with a leading global customer experience provider to recruit an Operations Customer Expert for an exciting opportunity based in Porto. The position supports the Polish market for a company specializing in road infrastructure management, offering services such as toll collection, asset management, and operation. You will assist customers through direct channels, supporting revenue collection, debt communication, and service inquiries, all while contributing to the achievement of operational

Day to day that means act as the main point of contact for trucks over 3.5 tons, supporting drivers and logistics companies, provide assistance via phone and email in both Polish and English, clarifying questions and ensuring accurate toll and revenue collection, handle debt-related communication and provide service sales when applicable, clarify customer inquiries regarding road usage and regulations, contribute to the achievement of the company’s operational and revenue goals, and manage customer information, ensuring it is updated in internal systems.

What you need

Willingness to work in a dynamic, fast-paced environment with varying tasks

Comfortable using digital tools and internal platforms

Capable of handling sensitive customer information with professionalism

Strong communication skills and customer-focused mindset

Previous experience in customer service, ideally in a transport, logistics, or service industry

Fluent in Polish (spoken and written) with good command of English

The rest of the package You also get portuguese employment contract with full social security coverage 22 days paid annual leave plus, portuguese public holidays Holiday and Christmas bonuses paid monthly as part of salary, fully paid professional training before starting the role, meal allowance paid on a card, health insurance from day one, modern office location in the Porto area with excellent public transport connections, and optional company accommodation available for eligible international hires.

Living in Portugal Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

How the move actually works

A 30-minute call with us, in your own language, to talk through the move honestly

Interview with the company

Offer, then we handle paperwork, flights and your first weeks in Portugal

From applying to your first day on the ground is usually about five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.