Technical Support Specialist

1 semana atrás

Porto, Porto, Portugal Faro UK Tempo inteiro

Technical Support Specialist - Customer Service (m/w/d)

Apply locations EMEA-Portugal

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: R7730

FARO is an imaging company - and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.

We work with the largest companies on the planet to provide the solutions that enable them to overcome their most pressing industry challenges. In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla, and Volvo among others. In the construction industry, we work with the largest builders to scan and design astonishing projects. For public safety professionals, our forensics scanning tools solve crimes and document scenes with high-tech gear you probably see on CSI and in the movies

Learn more about FARO here.

We believe that if it can be dreamed it can also be measured. And if it can be measured, it can also be realized.

We are seeking a Technical Support Specialist - Customer Service (m/w/d), located in Portugal, Porto.

How you will make a difference @ FARO

  • Respond to both internal and external customer inquiries related to the organization's hardware and software products.
  • Deliver service and support, basic guidance, troubleshooting, and solutions or answers as listed in the guidelines.
  • Liaison between technical repair and customer, providing details on quote and repair letters.
  • Manage incidents, product defects, software license, and case escalations.
  • Maintain detailed notes and documentation for each support incident and customer-related information in the ticketing system.
  • Closely cooperate with the other support level teams to ensure an excellent Customer Experience along the Support Chain.

This position requires

  • Strong service-oriented mindset.
  • Strong communication skills.
  • Fluency in English, any other European language e.g., German, Italian are preferred. Spanish, French is a plus.
  • Commercial or technical education (apprenticeship).
  • Demonstrated work experience in a service-oriented organization.

FARO offers

  • In general, a permanent employment contract.
  • Meal Allowance: Enjoy a generous meal allowance of 8.32€ per day.
  • Comprehensive Health Insurance: Extensive health insurance coverage for you and your spouse.
  • Generous Vacation Policy: 22 days of paid vacation.
  • Flexible Working Hours: Flexible working hours to suit your schedule.
  • Office Perks: Free drinks and fresh fruit in the office.
  • Prime Location: Stunning terrace with panoramic views of the city.
  • On-site Coffee Shop: Cozy coffee shop located on the 5th floor.

Inclusive

At FARO, we are committed to encouraging different perspectives and ideas that foster innovation. We believe that we are strongest with a diverse team of employees. We want every FARO employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.

Join us. Become part of a dynamic organization that values quality, leadership, teamwork, honesty, and openness as a way of life in conducting our business.

About Us

FARO is the world's most trusted source for 3D measurement technology. The Company develops and markets computer-aided measurement and imaging devices and software. Technology from FAR

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