Program Manager
Há 5 dias
We're looking for a Program Manager - Application Support Division (Lisboa) Who We're Looking For: A Global IT Stability Program Manager to lead IT Production & Application Support (APS) stability initiatives across multiple domains, including Markets, Securities, and MFS. The role focuses on driving operational excellence, resilience, and risk-compliant production environments while enabling collaboration and innovation across engineering, DevOps, and business teams. Professional Experience & Technical Skills: Program Leadership & Governance Define and manage the global IT Stability Program roadmap, aligning with GBM/CTO strategy and Production Excellence goals. Establish a governance model for tracking, prioritizing, and reporting initiatives across all APS domains. Chair steering committees, ensuring stakeholder alignment, timely decisions, and transparent reporting to senior management. Stability & Resilience Initiatives Lead initiatives to reduce incidents, improve problem management, and enhance capacity, performance, and monitoring. Implement stability frameworks (SRE, ITIL4, FinOps, Service Quality Index) across production environments. Partner with engineering and DevOps teams to strengthen observability, monitoring, and automation (Dynatrace, Ansible, ServiceNow, Elastic). Operational Excellence & KPIs Define and track stability KPIs and OKRs (MTTR, MTTD, SLA adherence, recurring incident reduction). Build data-driven dashboards for visibility into stability trends and performance. Coordinate post-incident reviews and ensure systemic remediation is completed. Stakeholder & Communication Management Act as the single point of contact for the Stability Program across IT Production, Business Lines, and governance. Communicate progress, risks, and value delivered to executives, highlighting transformation impact and ROI. Promote a culture of accountability, continuous improvement, and collaboration. Risk, Compliance & Audit Alignment Ensure initiatives comply with IT risk management, cybersecurity, regulatory, and audit frameworks (SOX, PCI-DSS, GDPR). Lead proactive risk assessments and stability control reviews. Team Enablement & Change Management Support APS teams in adopting best practices through training, workshops, and knowledge sharing. Lead change management activities to drive adoption of new tools, processes, and behaviors. Encourage cross-team collaboration and innovation in stability improvement methods. Technical and Soft Skills Master's degree in IT, Engineering, or related field 8+ years in IT Production / Application Support Preferred certifications: ITIL v4, PMP/PRINCE2, SRE Foundation, FinOps Practitioner Strong understanding of Application Support / IT Production environments Knowledge of ITIL v4, SRE, DevOps, FinOps, and Incident/Problem/Change Management processes Hands-on experience with monitoring, observability, and automation tools (Dynatrace, ServiceNow, Ansible, Grafana, ELK) Language Requirement English – B2 Work Setup Hybrid
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Program Manager
4 semanas atrás
Lisboa, Portugal act digital Tempo inteiroThe Program Manager’s mission consists in piloting the proper governance of a program, which consists in organizing the program’s strategy and activity in accordance with the mission and goals of the department and the organization. Considering that a program refers to a set of projects that are functionally and/or technically consistent, the program...
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Program Manager
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Lisboa, Portugal Consort Group Tempo inteiroConsort Group has been helping companies leverage their data and infrastructure for over 30 years. It draws on the expertise of two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values. Consort Portugal, set up in 2021 to meet the challenges of offshoring, is now focusing on digital services for local...
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Lisboa, Portugal Caixa Mágica Software Tempo inteiro**Who we are?**: A start-up spirit with a first-class automotive equipment manufacturer, to develop the largest Apps Market for cars! In the heart of Lisbon, our teams design innovative technologies by developing an Android Apps Market for major car manufacturers and offer the end customer an intuitive connectivity experience. We are looking for someone...
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Program Manager
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lisboa, Portugal HN Services Portugal Tempo inteiro🚀 We’re looking for a Program Manager - Application Support Division (Lisboa) Who We're Looking For: A Global IT Stability Program Manager to lead IT Production & Application Support (APS) stability initiatives across multiple domains, including Markets, Securities, and MFS. The role focuses on driving operational excellence, resilience, and...
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Program Manager
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