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Program Manager
Há 4 dias
🚀 We’re looking for a Program Manager - Application Support Division (Lisboa)
Who We're Looking For
A Global IT Stability Program Manager to lead IT Production & Application Support (APS) stability initiatives across multiple domains, including Markets, Securities, and MFS. The role focuses on driving operational excellence, resilience, and risk-compliant production environments while enabling collaboration and innovation across engineering, DevOps, and business teams.
✅ Professional Experience & Technical Skills
Program Leadership & Governance
- Define and manage the global IT Stability Program roadmap, aligning with GBM/CTO strategy and Production Excellence goals.
- Establish a governance model for tracking, prioritizing, and reporting initiatives across all APS domains.
- Chair steering committees, ensuring stakeholder alignment, timely decisions, and transparent reporting to senior management.
Stability & Resilience Initiatives
- Lead initiatives to reduce incidents, improve problem management, and enhance capacity, performance, and monitoring.
- Implement stability frameworks (SRE, ITIL4, FinOps, Service Quality Index) across production environments.
- Partner with engineering and DevOps teams to strengthen observability, monitoring, and automation (Dynatrace, Ansible, ServiceNow, Elastic).
Operational Excellence & KPIs
- Define and track stability KPIs and OKRs (MTTR, MTTD, SLA adherence, recurring incident reduction).
- Build data-driven dashboards for visibility into stability trends and performance.
- Coordinate post-incident reviews and ensure systemic remediation is completed.
Stakeholder & Communication Management
- Act as the single point of contact for the Stability Program across IT Production, Business Lines, and governance.
- Communicate progress, risks, and value delivered to executives, highlighting transformation impact and ROI.
- Promote a culture of accountability, continuous improvement, and collaboration.
Risk, Compliance & Audit Alignment
- Ensure initiatives comply with IT risk management, cybersecurity, regulatory, and audit frameworks (SOX, PCI-DSS, GDPR).
- Lead proactive risk assessments and stability control reviews.
Team Enablement & Change Management
- Support APS teams in adopting best practices through training, workshops, and knowledge sharing.
- Lead change management activities to drive adoption of new tools, processes, and behaviors.
- Encourage cross-team collaboration and innovation in stability improvement methods.
✅ Technical and Soft Skills
- Master’s degree in IT, Engineering, or related field
- 8+ years in IT Production / Application Support
- Preferred certifications: ITIL v4, PMP/PRINCE2, SRE Foundation, FinOps Practitioner
- Strong understanding of Application Support / IT Production environments
- Knowledge of ITIL v4, SRE, DevOps, FinOps, and Incident/Problem/Change Management processes
- Hands-on experience with monitoring, observability, and automation tools (Dynatrace, ServiceNow, Ansible, Grafana, ELK)
🌍 Language Requirement
- English – B2
Work Setup
- Hybrid
