Infrastructure Monitoring Analyst

Há 3 dias

lisboa, Portugal Randstad Portugal Tempo inteiro

We are looking for a Infrastructure Monitoring Analyst to ensure continuous availability, performance, and reliability of IT infrastructure. This role is critical to first-line operational support, proactive monitoring, and incident management within a 24/7 enterprise environment to work for our client. Responsibilities: Responsibilities include incident detection, classification, escalation, and resolution in alignment with ITIL best practices The analyst will act as the first point of contact, perform initial troubleshooting, and coordinate with second- and third-line support teams Accurate logging, tracking, and documentation of incidents, service requests, and changes within ITSM tools is expected The role also contributes to continuous service improvement through trend analysis, reporting, and operational feedback Skills: Experience in a Help Desk or Infrastructure Monitoring role Strong working knowledge of ITIL processes, particularly Incident Management, Problem Management, and Change Management Hands-on experience with monitoring tools, ticketing systems, and operational dashboards Ability to operate in high-availability, mission-critical environments Fluency in English, both written and spoken, is mandatory Strong communication skills, operational discipline, and ability to work under pressure Operational excellence and customer-centric mindset Strong analytical and troubleshooting capabilities Process-driven approach with attention to compliance and documentation Team-oriented profile with the ability to interact effectively with global stakeholders Availability & Mobility: Full availability to work on-site during 1 month in Riyadh is mandatory. Willingness to work shifts, including nights, weekends, and on-call rotations as required by operational demands. Offer: Direct contract with our client Attractive salary and benefits package Ongoing in-house training Opportunity to work internationally and in Lisbon Integration into a dynamic team

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