Infrastructure Monitoring Analyst

1 semana atrás

Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

We are looking for a Infrastructure Monitoring Analyst to ensure continuous availability, performance, and reliability of IT infrastructure. This role is critical to first-line operational support, proactive monitoring, and incident management within a 24/7 enterprise environment to work for our client.

Responsibilities:

  • Responsibilities include incident detection, classification, escalation, and resolution in alignment with ITIL best practices
  • The analyst will act as the first point of contact, perform initial troubleshooting, and coordinate with second- and third-line support teams
  • Accurate logging, tracking, and documentation of incidents, service requests, and changes within ITSM tools is expected
  • The role also contributes to continuous service improvement through trend analysis, reporting, and operational feedback

Skills:

  • Experience in a Help Desk or Infrastructure Monitoring role
  • Strong working knowledge of ITIL processes, particularly Incident Management, Problem Management, and Change Management
  • Hands-on experience with monitoring tools, ticketing systems, and operational dashboards
  • Ability to operate in high-availability, mission-critical environments
  • Fluency in English, both written and spoken, is mandatory
  • Strong communication skills, operational discipline, and ability to work under pressure
  • Operational excellence and customer-centric mindset
  • Strong analytical and troubleshooting capabilities
  • Process-driven approach with attention to compliance and documentation
  • Team-oriented profile with the ability to interact effectively with global stakeholders

Availability & Mobility:

Full availability to work on-site during 1 month in Riyadh is mandatory.

Willingness to work shifts, including nights, weekends, and on-call rotations as required by operational demands.

Offer:

  • Direct contract with our client
  • Attractive salary and benefits package
  • Ongoing in-house training
  • Opportunity to work internationally and in Lisbon
  • Integration into a dynamic team

  • Data & Infrastructure Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal emagine Tempo inteiro

    Introduction & Summary:The Data & Infrastructure Analyst is responsible for analyzing and improving data processes, with a strong focus on monitoring and capacity forecasting. The ideal candidate should possess a Bachelor's degree in Computer Engineering or a related field and have a solid background in data analytics and visualization tools, allowing them...

  • AML Transaction Monitoring Senior Analyst

    Há 6 dias

    Lisboa, Lisboa, Portugal I need a referral Tempo inteiro

    Role OverviewThe AML/ Transaction Monitoring Sr. Analyst plays a key role in the prevention and detection of financial crime through proactive transaction monitoring and investigative analysis. The role covers both Consumer and Partner business segments, involving end-to-end case handling - from initial alert review to disposition, escalation, and...

  • Credit Risk Monitoring Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal BNP Paribas CIB Tempo inteiro

    About The JobThe Credit Risk Monitoring Analyst monitors credit risk exposures to ensure the bank respects its risk appetite. The responsibilities include monitoring, analysis, decision making and constant discussion with all stakeholdersYour Main Activities AreMonitor credit risk exposure on Corporate & Institutional Banking activities (Securities Services...

  • Infrastructure Engineer

    2 semanas atrás

    Lisboa, Lisboa, Portugal act digital Tempo inteiro

    Job Description The Infrastructure Engineer is responsible for the end-to-end management of IT infrastructure, covering both cloud-based and on-premises environments. This role ensures the stability, security, and scalability of critical systems and services, contributing directly to business continuity and service reliability. The engineer will work closely...

  • Counterparty Risk Monitoring Officer

    2 semanas atrás

    Lisboa, Lisboa, Portugal BNP Paribas CIB Tempo inteiro

    Purpose and Scope of the roleThe position is a Counterparty Risk Data Analyst role within RISK Market & Financial Institutions ("RISK MFI").RISK MFI provides the Senior Management of the Group, of the RISK Function and of Corporate & Institutional Banking ("CIB") with full transparency and dynamic analysis and monitoring of market, counterparty, liquidity...

  • Help Desk

    1 semana atrás

    Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

    Randstad Digital is the Randstad Group's business area specializing in the recruitment of middle and senior management for the information technology sector. Our client is a prestigious multinational consulting organization and is recruiting a Help Desk / Infrastructure Monitoring Analyst for Lisbon and Riyadh (Saudi Arabia).We are seeking a Help Desk /...

  • Market Risk Monitoring and Reporting Officer

    1 semana atrás

    Lisboa, Lisboa, Portugal Consort Group Tempo inteiro

    Every moment counts. Especially those you live to the fullest. Welcome to Consort Group.For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values.This is your future teamEstablished in 2021,...

  • Senior Cloud Infrastructure Engineer

    2 semanas atrás

    Lisboa, Lisboa, Portugal CCR Commercial Refrigeration Tempo inteiro

    As a Senior Cloud Infrastructure Engineer, you will be responsible for leading cloud-related projects, maintaining existing environments, and ensuring best practices in configuration, performance, security, and reliability. You will also provide technical leadership and support business projects and other engineers within the IT...

  • Senior Cloud Infrastructure Engineer

    Há 4 dias

    Lisboa, Lisboa, Portugal CCR Commercial Refrigeration Tempo inteiro

    OverviewAs a Senior Cloud Infrastructure Engineer, you will be responsible for leading cloud-related projects, maintaining existing environments, and ensuring best practices in configuration, performance, security, and reliability. You will also provide technical leadership and support business projects and other engineers within the IT...

  • Counterparty Risk Monitoring Officer

    2 semanas atrás

    Lisboa, Lisboa, Portugal BNP Paribas CIB Tempo inteiro

    About The JobThe Counterparty Risk Monitoring Officer monitors counterparty risk exposures on BNPP's CIB clients, to ensure such risks stays within BNPP's own risk appetite. It includes the monitoring of the positions and the analysis and reporting of exposures in excess of their limits, supporting the simulation of the impact of new trades on the...