Customer Operations Specialist

Há 2 dias

Viseu, Portugal Cross Border Talents Tempo inteiro

Type of position: Full-time position Key languages: Fluent level of GermanAdvanced English Sector: Customer Service / Technical Support About our Client: Do you love helping people and want a job that allows you to use your language skills? Are you passionate about customer service and comfortable resolving technical issues? We are looking for proactive individuals to join a multicultural company, striving to become the world's best internet and cell network provider. If you are looking for a new personal and professional adventure in one of the most committed sustainably growing businesses with people-first approach, this opportunity may be just perfect for you The Offer: Resolve customer issues in a professional way; Manage to handle large volume of calls, emails and queries; Identify customers needs, anticipate recommending products and offering alternatives; Provide feedback, create reports and recap information; Advice on company information and details. Requirements: Fluency in German and excellent communication skills in English; Experience in customer support; Genuine care giver. Able to multi-task, proactive and good with time management; Strong in phone calls, email writing; Familiarity with Microsoft Office and Google suite tools. Benefits: Salary package with performance bonuses; Monthly transport and meal allowance; Private health insurance; Initial training, and continuous learning opportunities; Hybrid work model. The Process: 1. Submit your application and don't forget to send an updated CV;2. Get a call by our Recruitment Specialist;3. Start your interview process;4. Get selected;5. Start your journey

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