Customer Service Associate
Há 16 horas
Learn About Knok At knok, we dare to lead and humanise the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it, and you can recognise it in every person who embraces this mission. Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting-edge Patient Journey Engine. With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries. Our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life. Are you ready to join us in revolutionising healthcare and making a tangible impact on people's lives? About the role We are looking for a Customer Service Associate to be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints. As a Customer Service Associate, you will: Book home consultations, ensuring efficiency; Handling emails and calls related to home consultations; Registration and management of appointment requests; Controlling and monitoring of home consultations activity in real time; Coordinate appointments with the triage team and doctors; Provide feedback to other teams; Ensuring a positive experience for doctors, customers, and partners; Clarification on knok subscription plans About you To be considered for this role, here are the skills we're looking for: Available to work Monday and Tuesday from 9:00 a.m. to 6:00 p.m., and Wednesday from 9:00 a.m. to 1:00 p.m(mandatory); Computer skills and good ability to use different tools simultaneously; Good communication and argumentation skills; Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business; Nice to have: You have previously worked in customer service and/or health care companies Immediate availability to start functions; Previous experience in working with healthcare and insurance providers.
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Customer Service Associate
Há 17 horas
Porto, Portugal knok Tempo inteiroLearn About Knok At knok, we dare to lead and humanise the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it, and you can recognise it in every person who embraces this mission. Through a Digital Front Door...
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Customer Service Associate | Part-Time
1 semana atrás
Porto, Portugal Knok Tempo inteiroA healthcare technology company in Porto is seeking a Customer Service Associate to support doctors during medical appointments, handle customer inquiries, and manage appointment processes. The ideal candidate will be fluent in Portuguese, possess strong communication skills, and be able to work in a fast-paced environment. The role requires availability...
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Customer Service Associate Part-time
1 semana atrás
Porto, Portugal knok Tempo inteiro**Learn About Knok** At knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission. We are rapidly growing,...
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Customer Service Associate Part-time
1 semana atrás
Porto, Portugal knok Tempo inteiro**Learn About Knok** At knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission. We are rapidly growing,...
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German-Speaking Customer Experience Associate | Remote
4 semanas atrás
Porto, Portugal Cbtalents Tempo inteiroOverview German-Speaking Customer Experience Associate | Remote Job Openings German-Speaking Customer Experience Associate | Remote German-Speaking Customer Service | Remote in Portugal Are you passionate about travel and ready to help customers plan unforgettable cruise experiences? We’re hiring German-speaking Customer Service & Sales Agents for an...
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Customer Service Representative
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Porto, Portugal Elementis Tempo inteiroJob Description Summary Elementis Customer Service Representatives (CSRs) focus on delivering effective customer service, meeting SLAs, and collaborating with cross-functional teams and Sales Representatives. They excel in OTC processes, complaint handling, pricing resolution, customer interaction, and account maintenance. The role involves managing multiple...
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Client Services Associate
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Porto, Portugal EXANTE Tempo inteiroCompany & Culture EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments- including stocks, ETFs, bonds, futures, and options- all within a...
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Operations & Customer Service Representative
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Porto, Portugal AmerisourceBergen Tempo inteiro**What you will be doing**: **PRIMARY DUTIES AND RESPONSIBILITIES**: The holder of the position must independently execute the following tasks: The holder of the position - Edits and maintains jobs (Exports/Imports) in WorldStar. - Writes conversation-protocols. - Calculates transit-times. - Calculates shipment prices. - Raises jobs in WorldStar and edits...
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Customer Service Representative
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Porto, Portugal Elementis Global Tempo inteiroAbout Us Elementis is a global specialty chemical company, with 1,300 employees operating 17 manufacturing sites across the globe. At Elementis, we bring a distinctive combination of expertise, innovation, and teamwork to every formulation challenge. We create high-value specialty additives that enhance the performance of our customers' products and make a...
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Italian speaking
4 semanas atrás
Porto, Portugal Cbtalents Tempo inteiroOverview Italian speaking -Customer Experience Associate Remote in PT About the job Are you an Italian speaker looking for an exciting opportunity abroad? We are hiring Italian Customer Service Representatives to join an international team supporting a global client in Portugal. If you are already living in Portugal, this position is fully remote,...
