Customer Service Associate Part-time

Há 3 dias

Porto, Portugal knok Tempo inteiro

**Learn About Knok**

At knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission. We are rapidly growing, delivering augmented telemedicine on 4 continents, and we have barely begun

**About the role**

We are looking for a Customer Service Associate to be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints.

As a Customer Service Associate, you will:

- Book home consultations, ensuring efficiency;
- Handling calls related to home consultations;
- Registration and management of appointment requests;
- Controlling and monitoring of home consultations activity in real time;
- Coordinate appointments with the triage team and doctors;
- Provide feedback to other teams;
- Ensuring a positive experience for doctors, customers, and partners;
- Clarification on knok subscription plans

**About you**

**To be considered for this role, here are the skills we're looking for**:

- Computer skills and good ability to use different tools simultaneously;
- Good communication and argumentation skills;
- Team spirit;
- Availability to work at least one of the following options:

- Option 1: weekdays from 9am to 1pm
- Option 2: weekdays from 6pm to 10pm
- Option 3: weekends from 9am to 6pm and mondays from 9am to 1pm
- Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business;
- Good level of English, spoken and written.

**Nice to have**:

- You have previously worked in customer service and/or health care companies
- Immediate availability to start functions;
- Worked in a fast paced, growing environment, preferably in a technology company
- Previous experience in working with healthcare and insurance providers.

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