French Customer Support In Porto

1 semana atrás

Viseu, Portugal Blueview Talent Tempo inteiro

Start Your Journey in Tech Support – Help Users Worldwide Join a dynamic and collaborative team where your problem-solving skills and tech curiosity make a real difference. If you're a clear communicator, thrive in fast-paced environments, and enjoy helping others, this is your chance to support users of cutting-edge digital products—no calls, just impactful support through chat and email Role Overview: As a Customer Support, you'll be a key player in delivering seamless, high-quality assistance to users of digital products around the world. Through written communication channels—without phone calls—you'll troubleshoot issues, guide users, and help create a consistently positive experience. This role is ideal for someone who thrives on clear processes, cares about customer satisfaction, and is eager to grow within a supportive and fast-paced environment. Key Responsibilities: Respond to customer questions and issues through email and chat ONLY, delivering quick, clear, and courteous assistance Follow step-by-step support protocols (SOPs) to resolve inquiries effectively, or escalate when necessary Maintain strong performance in line with quality expectations and SLA goals Participate in ongoing training, coaching, and feedback sessions to develop skills and stay up to date with product features Approach each interaction with empathy and a problem-solving mindset to ensure a positive user experience Support a culture of continuous improvement by contributing ideas and embracing team-driven success Requirements: Proficiency in German (C2 level) Proficiency in English (B2 level) EU citizenship or a Portuguese residency card At least one year of experience in Customer Support or a related role Strong analytical, leadership, and communication abilities Desire to learn and advance in the field Why join us: Competitive Salary: Your expertise and dedication are rewarded Language Bonus: Additional rewards for your language proficiency Meal Allowance: Daily support during your work hours Health & Life Insurance: Comprehensive benefits for your well-being Collaborative Team: Be part of a communicative and supportive work environment Relocation Assistance: Smooth transition support for your move Onsite Work Environment: Be part of a supportive and communicative team Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career

  • French Customer Support In Porto

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    Viseu, Portugal Cross Border Talents Tempo inteiro

    Kickstart Your Career in Tech Support – Assist Users Around the GlobeBe part of a collaborative, fast-moving team where your problem-solving abilities and tech-savvy mindset truly make an impact. If you're a clear communicator who enjoys helping others and thrives in dynamic environments, this is your chance to support users of innovative digital...

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    Viseu, Portugal Cross Border Talents Tempo inteiro

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    Viseu, Portugal Cross Border Talents Tempo inteiro

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    1 semana atrás

    Viseu, Portugal Blueview Talent Tempo inteiro

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