Solutions Design Lead

Há 6 dias

sintra, Portugal Phiture Tempo inteiro

Summary
Ensure the selection and deployment of innovative solutions (both digital and non-digital beyond the pill solutions) with the aim to address/solve specific pain points in the patient & customer journey. The ultimate goal is to accelerate time to treatment and ensure a better customer experience. Select and customize solutions from the solution portfolio that meet the needs of the customer, aligned with our strategy.


About The Role


Major Accountabilities

  • Support Patient/Customer Journey mapping, pain points identification and prioritization.
  • Support Commercial and Marketing teams, identifying possible solutions based on customer needs and feedback, facilitating processes from a practical field perspective and aiming successful implementation.
  • Support the design and development of Solutions.
  • Select the most appropriate solution from the solution portfolio, based on needs identified by the customer and marketing teams, the product life cycle (pre-launch, launch, break-even, peak sales, and maturity) and patient journey phase (diagnostic - treatment - adherence), and customer feedback.
  • Customize solutions to suit the needs of Novartis and customer base.
  • Support the Digital Medicines strategy by implementing digital solutions.
  • Continuous interaction with multiple stakeholders; internally (Business Areas, market access, HEOR, public affairs, medical, digital, legal and compliance, procurement & purchasing, finance) and externally (customers, vendors, etc).
  • Interact with external vendors, identifying project/ solution needs and supporting during the deployment stage.
  • Partners with customers to collect information and gather insights to support solution design.
  • Provide input into development of KPIs, especially as it relates to feasibility of measurement and optimal collection frequency.
  • Monitor solutions implementation, implement corrective measures and measure impact, providing timely feedback to respective stakeholders.
  • Interact with others in a positive and constructive way, being open to diversity and aligned with corporate guidelines, in order to guarantee Novartis has a working environment free from all forms of discrimination and harassment as well as contributing to a positive and inclusive working environment.
  • Work within Integrity and Compliance policies and ensure those around him/her do the same, complying with job Excellence Standards to contribute to the alignment with Novartis Global procedures and objectives.

Additional Specifications


Key Performance Indicators (KPIs)

  • Brand Sales
  • Patient Journey Optimization: 2xFaster, 2xMore and 2xLonger
  • Customer experience: NPS

Ideal Background

  • University degree preferably in economics, business and administration, life-sciences or Digital Marketing.

Education & Qualifications

  • University degree in Business and Administration, Economics or Scientific.
  • Experience in service design/lean methodologies being a plus.
  • Advance degree in Life science and/or MBA as a plus.

Languages

  • Local language
  • Fluent in English.

Experiences And Requirements

  • Experience in marketing, customer experience, lean consultancy, digital and data.
  • Track record of highly successful delivery and positive performance results.
  • Reliable self-starter, proactive, initiator, change agent.
  • Demonstrable leadership skills and experience engaging with and introducing innovation into HCS.
  • In depth knowledge of customer/marketplace and key dynamics.
  • He/she must be comfortable working as the first employee in this new organization; in other words, a hands-on, roll up the sleeves approach will be essential.
  • Travel as required.
  • While entrepreneurial, ability to maintain the highest degree of integrity, represent the company’s high ethics, moral behavior, and professionalism.
  • The highest ethics and moral standards; unquestioned integrity needed for the complexity of this role.
  • International mobility preferable.
  • Cross-functional experience.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? Learn more.


Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: Join here.


Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: Read more.

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