Customer Support Manager
1 dia atrás
Project As the Senior Manager, Customer Support in Lisbon, you will lead regional support teams and drive the alignment of support practices, standards, and collaboration across our wider support organisation. You will play a central role in ensuring consistency, improving operational structure, and delivering a unified, high-quality customer experience across regions. You will oversee day-to-day operations, manage escalations, strengthen cooperation with internal partners such as Product and Engineering, and support the ongoing evolution of our support model. This is an opportunity to shape how our support functions work together as a cohesive organisation. Role Lead and manage regional EMEA support teams Drive alignment of support practices, workflows, and standards across support groups Act as the primary escalation point for complex customer issues Ensure consistent and transparent case management processes Review existing operational procedures and introduce improvements where needed Monitor SLAs, KPIs, and operational trends, driving continuous improvement Strengthen collaboration with Product, Engineering, and other internal teams Mentor, coach, and develop team members, creating clarity and accountability Support recruitment, onboarding, and integration of new team members We are looking for 5 to 7 years of experience in customer support, technical support, or service operations 2 to 3 years in a leadership or operational management role Experience aligning or standardising processes across multiple teams or regions Strong operational mindset with a focus on structure, efficiency, and consistency Confidence managing escalations and customer-facing conversations Excellent communication skills in English Experience with CRM or ticketing platforms (Salesforce preferred) SaaS background helpful but not essential Portuguese or French is a plus but not required Strong organisational skills and comfort leading teams through change What you can discover with us? Be part of a tech start-up Different scopes of project in different sectors Structure of fairness and equity salary (Consultant Profile) Training & Certification Career Path management More than 30 Partnerships Welvaart Ambassador Program UNLEASH THE POWER OF YOUR CAREER Tipo de oferta: Período Integral, Integral/Full-time Pagamento: Até 2 400,00€ por mês Benefícios: Cartão/Ticket refeição Seguro saúde
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Customer Support Manager
2 semanas atrás
Lisboa, Portugal Welvaart Tempo inteiroJoin to apply for the Customer Support Manager role at Welvaart About Welvaart On a daily basis, we assume commitments and present solutions to our stakeholders in order to create a structure of human values, based on professionalism, honesty and rigor. With a management based on Human Centered Design, we take care of our professionals with consistent...
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Customer Support Manager
2 semanas atrás
lisboa, Portugal Sembi Tempo inteiroSecurity brands within Sembi are looking for a Customer Support Manager to lead their high-performing support teams. This role requires strong leadership skills in order to successfully manage, coach and guide globally distributed teams to deliver an outstanding customer experience. Key Responsibilities Customer Ownership : Take full ownership of customer...
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Customer Support Manager
10 minutos atrás
Lisboa, Lisboa, Portugal Welvaart Tempo inteiroProjectAs the Senior Manager, Customer Support in Lisbon, you will lead regional support teams and drive the alignment of support practices, standards, and collaboration across our wider support organisation. You will play a central role in ensuring consistency, improving operational structure, and delivering a unified, high-quality customer experience...
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Customer Support Manager
2 semanas atrás
Lisboa, Portugal Mastercard Tempo inteiroOur Purpose - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...
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Customer Support Manager
Há 2 horas
Lisboa, Portugal Mastercard Tempo inteiro**Our Purpose** - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...
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Senior Manager, Customer Support
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Customer Support Manager
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Lisboa, Portugal Indie Campers Tempo inteiroABOUT US Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have...
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Customer Support Senior Manager
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Customer Support Manager
2 semanas atrás
Lisboa, Portugal Indie Campers Tempo inteiroManages customer support teams, ensuring customer satisfaction, driving performance, and improving processes.
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Senior Manager, Customer Support
2 semanas atrás
Lisboa, Lisboa, Portugal Sovos Latinoamérica Tempo inteiroBuild Your Future with SovosBuild your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're...
