Customer Support Manager
Há 5 dias
Join to apply for the Customer Support Manager role at Welvaart
About Welvaart
On a daily basis, we assume commitments and present solutions to our stakeholders in order to create a structure of human values, based on professionalism, honesty and rigor.
With a management based on Human Centered Design, we take care of our professionals with consistent career plans, but flexible with their needs and expectations of evolution. Our management team guarantees an empathetic and present leadership that will provide superior technological engagement and delivery to our clients' projects and products.
Role
As the Senior Manager, Customer Support in Lisbon, you will lead regional support teams and drive the alignment of support practices, standards and collaboration across our wider support organisation. You will play a central role in ensuring consistency, improving the operational structure and delivering a unified high‑quality customer experience across regions.
You will oversee day‑to‑day operations, manage escalations, strengthen cooperation with internal partners such as Product and Engineering, and support the ongoing evolution of our support model. This is an opportunity to shape how our support functions work together as a cohesive organisation.
Responsibilities
- Lead and manage regional EMEA support teams
- Drive alignment of support practices, workflows and standards across support groups
- Act as the primary escalation point for complex customer issues
- Ensure consistent and transparent case‑management processes
- Review existing operational procedures and introduce improvements where needed
- Monitor SLAs, KPIs and operational trends, driving continuous improvement
- Strengthen collaboration with Product, Engineering and other internal teams
- Mentor, coach and develop team members, creating clarity and accountability
- Support recruitment, onboarding and integration of new team members
We are looking for
- 5 to 7 years of experience in customer support, technical support or service operations
- 2 to 3 years in a leadership or operational management role
- Experience aligning or standardising processes across multiple teams or regions
- Strong operational mindset with a focus on structure, efficiency and consistency
- Confidence managing escalations and customer‑facing conversations
- Excellent communication skills in English
- Experience with CRM or ticketing platforms (Salesforce preferred)
- SaaS background helpful but not essential
- Portuguese or French is a plus but not required
- Strong organisational skills and comfort leading teams through change
What you can discover with us
- Be part of a tech start‑up
- Different scopes of project in different sectors
- Structure of fairness and equity salary (Consultant Profile)
- Training & Certification
- Career Path management
- More than 30 Partnerships
- Welvaart Ambassador Program
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Welvaart by 2×
Get notified about new Customer Service Support Manager jobs in Lisbon, Lisbon, Portugal.
#J-18808-Ljbffr
-
Customer Support Manager
Há 6 dias
lisboa, Portugal Sembi Tempo inteiroSecurity brands within Sembi are looking for a Customer Support Manager to lead their high-performing support teams. This role requires strong leadership skills in order to successfully manage, coach and guide globally distributed teams to deliver an outstanding customer experience. Key Responsibilities Customer Ownership : Take full ownership of customer...
-
Customer Support Manager
Há 2 dias
Lisboa, Portugal Welvaart Tempo inteiroProject As the Senior Manager, Customer Support in Lisbon, you will lead regional support teams and drive the alignment of support practices, standards, and collaboration across our wider support organisation. You will play a central role in ensuring consistency, improving operational structure, and delivering a unified, high-quality customer experience...
-
Customer Support Manager
1 semana atrás
Lisboa, Portugal Welvaart Tempo inteiroAbout Welvaart On a daily basis, we assume commitments and present solutions to our stakeholders in order to create a structure of human values, based on professionalism, honesty and rigor. With a management based on Human Centered Design, we take care of our professionals with consistent career plans, but flexible with their needs and expectations of...
-
Customer Support Manager
Há 6 dias
Lisboa, Lisboa, Portugal Welvaart Tempo inteiroProjectAs the Senior Manager, Customer Support in Lisbon, you will lead regional support teams and drive the alignment of support practices, standards, and collaboration across our wider support organisation. You will play a central role in ensuring consistency, improving operational structure, and delivering a unified, high-quality customer experience...
-
Customer Support Manager
1 semana atrás
Lisboa, Lisboa, Portugal Welvaart Tempo inteiroAbout WelvaartOn a daily basis, we assume commitments and present solutions to our stakeholders in order to create a structure of human values, based on professionalism, honesty and rigor.With a management based on Human Centered Design, we take care of our professionals with consistent career plans, but flexible with their needs and expectations of...
-
Customer Support Manager
Há 3 dias
Lisboa, Portugal Mastercard Tempo inteiroOur Purpose - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...
-
Senior Manager, Customer Support
1 dia atrás
Lisboa, Portugal Sovos Compliance Tempo inteiro**Build Your Future with Sovos** ** The Work You Will Do** As the Senior Manager, Customer Support in Lisbon, you will lead regional support teams and drive the alignment of support practices, standards, and collaboration across our wider support organisation. You will play a central role in ensuring consistency, improving operational structure, and...
-
Customer Support
1 semana atrás
Lisboa, Portugal Nordic Talent Hub Tempo inteiroWorking as part of the Customer Service Department to provide the best level of support to our customers. Your duties may include any aspect of customer service and support, including (but not limited to): Acknowledging and answering customer requests coming from various channels (for instance email, chat, contact form, calls); Handling tickets (email)...
-
Customer Support Manager
Há 2 dias
Lisboa, Portugal Indie Campers Tempo inteiroABOUT US Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have...
-
Customer Support Manager
Há 2 dias
Lisboa, Portugal Indie Campers Tempo inteiroManages customer support teams, ensuring customer satisfaction, driving performance, and improving processes.
