Secure Power

⚡¿Do you dare to lead the digital transformation to create a more sustainable world?? Schneider Electric - We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all. At Schneider Electric, our values – IMPACT ( Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork ) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization. Are you ready to lead the digital transformation to create a more sustainable world? If you are up to challenge your creativity and make an impact, we are excited to welcome you We are looking for a Secure Power and Cooling Solutions Engineer with strong technical experience who is now interested in moving out of the field to focus on service planning for this area. We need someone with knowledge of cooling and electrical systems, and with solid planning, coordination, and organizational skills, to plan and schedule the technicians in this area so they can deliver the service to our customers effectively. Your role is to schedule Schneider Field Service Engineer’s (FSEs) & External Service Partners and parts to fulfil our customer services requirements - these include Assessments, Start up, PMV (Preventive Maintenance visit), Emergency Callouts. You will act as the glue connecting our customers, internal stakeholders, and external service partners/suppliers to meet our clients’ needs. You will validate time, materials & expenses reported by internal FSE’s /external Service Partners required in the service process. Essential Functions Optimise FSEs allocated time and schedules to provide service to our customers in a timely fashion Apply technical guidelines according to technical support information (Level 2) to provide the best quality service to our customers Schedule maintenance visits, ad hoc business interventions, technical visits or audits initialized by Project, Enterprise & mid-market or Services sales and Start-ups in conjunction with the Project Department Manage external partners services (quality, time etc) Ensure customer database is kept up to date for future reference (for the service, sales and project teams) Coordinate and monitor spare parts, delivery and retrieval to provide the best service to our customers Manage internal and external orders Control customer credit worthiness Create new customers in the database (reactive mode) Create fixed price T&M (Time & material) for reactive mode intervention and validate What qualifications will make you successful for this role? Technical qualification related to UPS/HVAC or similar (FP, Bachelor, Professional certificates) 3-5 years equivalent experience in a related field. Cooling technician experience and knowledge Knowledge & Skills – Required: - Strong computer skills such as word, excel, email etc. - Written - ability to communicate in a clear and concise manner with internal and external customers. - Fluent Spanish and intermediate English are mandatory. - Strong time management skills - Handles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment. - Detail oriented and able to meet deadlines - Good problem solving skills - Able to work both independently and as part of a team - Tactful and effective at dealing with difficult customers who need our support Other Key Considerations - Adhere to all Health and Safety directives – our safety first culture means we can all work securely - Adhering to all company’s operating and quality procedures – the higher the quality, the better the satisfaction. - Maintain a professional and flexible attitude towards the company and its customers. - Ensuring customer satisfaction levels are continually improved – the best service possible is our main goal What will you get? We adapt to you: With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities. We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home. Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most. Celebrate holidays your way With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.