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Estamos a Recrutar: Service Now HRSD Administrator (Sénior)Idioma: Inglês (obrigatório)Experiência: +5 anosEstamos à procura de um(a)Service Now HRSD Administratorsénior para integrar um projeto de implementação do módulo HRSD em Service Now, em colaboração com o nosso integrador. Se tens uma forte componente funcional/técnica em HRSD e experiência comprovada em administração da plataforma, esta oportunidade pode ser perfeita para ti.ResponsabilidadesNesta função, irás apoiar a implementação e evolução do módulo HRSD, incluindo:Configuração e Administração HRSDConfigurar módulos HRSD:Case Management ,Knowledge Management , Employee Center, entre outros.Criar e gerir HR Services, Case Types, Catalog Items, Topics & Categories.Configurar workflows, business rules, notificações e templates de email.Atualizar templates e formulários de RH (sem desenvolvimento pesado).Gerir permissões, grupos e acessos.Assegurar a manutenção da taxonomy e estrutura de HR.Suporte OperacionalSuporte a utilizadores HR e análise/resolução de incidentes de processos.Participar em ciclos de release (cliente/editor).Coordenar com a equipa técnica para resolução de bugs.Criar e atualizar documentação (user guides, admin guides).Monitorizar KPIs, SLAs e a qualidade da plataforma.Evolução e RoadmapApoiar a avaliação e adoção de novos módulos HRSD.Participar em UAT e garantir qualidade em entregas.Comunicar com HR, IT e restantes stakeholders.Produzir e manter reports e dashboards operacionais.✔Requisitos ObrigatóriosCertificaçãoService Now System Administrator(mandatório).Experiência sólida emconfiguração HRSD(mín. 5 anos).Conhecimento de ITIL (preferencial V3/V4).Experiência em levantamento de requisitos, testes e apoio funcional.Capacidade de troubleshooting, especialmente em workflows.Fluente em Inglês (escrito e falado).⭐