French Travel Customer Specialist in Porto
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Job Openings French Travel Customer Specialist in Porto - No Night Shifts
About the job French Travel Customer Specialist in Porto - No Night ShiftsStart Your Journey in Travel Customer Specialist — Assist Travelers Worldwide
Join a dynamic and collaborative environment where your communication skills and solution-oriented mindset truly make a difference. If you enjoy helping others, handling travel-related inquiries, and working in a structured yet fast-paced setting, this opportunity could be the right fit for you.
Role Overview:
As a Travel Customer Specialist, you will play a vital role in ensuring smooth and stress-free travel experiences. Through clear and professional communication across multiple channels, you will assist customers with bookings, changes, cancellations, and general travel-related questions. This role is ideal for individuals who are customer-focused, organized, and eager to grow in the travel and service industry.
Key Responsibilities:
- Provide professional, empathetic, and accurate support via phone, email, and chat
- Assist customers with bookings, itinerary changes, cancellations, and refund requests
- Follow internal procedures (SOPs) to resolve cases efficiently or escalate when required
- Meet defined performance targets, including quality standards and SLA metrics
- Stay up to date with travel policies, system tools, and destination requirements through continuous training
- Maintain a customer-first approach by delivering clear, practical, and timely solutions
- Share feedback and suggestions to improve processes and enhance the overall customer journey
Requirements:
- Language Skills: Fluent in French (C1 level) and English (B2 level)
- Eligibility: EU citizenship or valid Portuguese residency card
- Experience: Minimum 1 year of experience in Customer Support
- Skills: Strong analytical, creative, and communication abilities
- Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field
- Competitive Salary : Your expertise and dedication are rewarded
- Meal Allowance : Daily support during your work hours
- Collaborative Team : Be part of a communicative and supportive work environment
- Relocation Assistance : Smooth transition support for your move
- Onsite Work Environment: Be part of a supportive and communicative team
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