E-Commerce Manager – Distribution Management

About Us: MGM Muthu Hotels is a prominent leisure group with resorts in various locations including the United Kingdom, Portugal, Spain, Cuba, India, and Africa, with 50+ Hotels on our portfolio. They offer affordable luxury self-catering and all-inclusive accommodations with high standards and a focus on customer satisfaction. Job Summary: The E-Commerce Manager – Distribution Management is responsible for developing, managing, and optimizing the hotel's online distribution strategy to maximize revenue, profitability, and brand visibility. This role oversees all third-party and direct online channels, ensures rate and inventory integrity, and drives growth in direct bookings while controlling distribution costs. The role works closely with Revenue Management, Sales & Marketing, IT, and Operations, and manages relationships with key distribution partners. Key Responsibilities: · Define and execute the online distribution strategy across OTAs, GDS, wholesalers, meta search, and direct channels; · Optimize channel mix to maximize revenue while controlling cost of acquisition; · Ensure accurate and timely distribution of rates, inventory, and restrictions across all platforms; · Manage seasonal strategies, promotions, packages, and tactical offers; · Enforce rate integrity, parity, and distribution policies across all channels; · Monitor rate shopping tools to identify and resolve rate leakage, undercutting, or unauthorized distribution; · Support contract implementation and compliance with OTAs, wholesalers, and corporate partners; · Drive growth in direct online bookings through the brand website and booking engine; · Work with Marketing on digital campaigns, SEO/SEM, promotions, and conversion optimization; · Oversee booking engine performance, user journey, and content accuracy; · Analyse channel performance using key KPIs including: Revenue, ADR, RevPAR, Conversation rate, Cost of acquisition; · Prepare forecasts, performance reviews, and strategic recommendations for senior management; · Track ROI of distribution and e-commerce initiatives; · Oversee and optimize hotel technology platforms: PMS; CRS; Channel Manager; Booking Engine; Rate shopping and analytics tools; · Lead system audits, integrations, and upgrades in coordination with IT and vendors; · Manage relationships with key OTAs, channel partners, and technology providers; · Negotiate commercial terms, marketing opportunities, and visibility programs with partners; · Collaborate cross-functionally with Revenue, Sales, Marketing, Finance, and Operations teams; · Provide guidance and training to junior e-commerce or distribution team members. Requirements: · years of experience in hotel e-commerce, distribution, or revenue management; · Strong understanding of the hospitality distribution ecosystem and OTA dynamics; · Proven experience managing online distribution strategy for hotels or resorts; · Strong analytical, commercial, and problem-solving skills; · Experience with major hotel systems and distribution tools; · Excellent communication and stakeholder management skills; · Multi-property or hotel group experience; · Experience with meta search and digital performance marketing; · Revenue management background or certification; · Bachelor's degree in Hospitality Management, Business, Marketing, or related field preferred. What we offer: · Integration into a stable and solid company; · A supportive and dynamic work environment; · Opportunities for growth and professional development; · Competitive salary based on experience and qualifications; · Ongoing training and development; · Birthday day off; · Birthday voucher; · Maternity/Paternity support voucher. Note: This job announcement is equally open to applicants with disabilities, in accordance with Law No. 4/2019 of January 10. Ready to join us? Send in your application and let's build something great together