E-Commerce Manager – Distribution Management

About Us: MGM Muthu Hotels is a prominent leisure group with resorts in various locations including the United Kingdom, Portugal, Spain, Cuba, India, and Africa, with 50+ Hotels on our portfolio. They offer affordable luxury self-catering and all-inclusive accommodations with high standards and a focus on customer satisfaction.

Job Summary: The E-Commerce Manager – Distribution Management is responsible for developing, managing, and optimizing the hotel's online distribution strategy to maximize revenue, profitability, and brand visibility. This role oversees all third-party and direct online channels, ensures rate and inventory integrity, and drives growth in direct bookings while controlling distribution costs.

The role works closely with Revenue Management, Sales & Marketing, IT, and Operations, and manages relationships with key distribution partners.

Key Responsibilities:

· Define and execute the online distribution strategy across OTAs, GDS, wholesalers, meta search, and direct channels;

· Optimize channel mix to maximize revenue while controlling cost of acquisition;

· Ensure accurate and timely distribution of rates, inventory, and restrictions across all platforms;

· Manage seasonal strategies, promotions, packages, and tactical offers;

· Enforce rate integrity, parity, and distribution policies across all channels;

· Monitor rate shopping tools to identify and resolve rate leakage, undercutting, or unauthorized distribution;

· Support contract implementation and compliance with OTAs, wholesalers, and corporate partners;

· Drive growth in direct online bookings through the brand website and booking engine;

· Work with Marketing on digital campaigns, SEO/SEM, promotions, and conversion optimization;

· Oversee booking engine performance, user journey, and content accuracy;

· Analyse channel performance using key KPIs including: Revenue, ADR, RevPAR, Conversation rate, Cost of acquisition;

· Prepare forecasts, performance reviews, and strategic recommendations for senior management;

· Track ROI of distribution and e-commerce initiatives;

· Oversee and optimize hotel technology platforms: PMS; CRS; Channel Manager; Booking Engine; Rate shopping and analytics tools;

· Lead system audits, integrations, and upgrades in coordination with IT and vendors;

· Manage relationships with key OTAs, channel partners, and technology providers;

· Negotiate commercial terms, marketing opportunities, and visibility programs with partners;

· Collaborate cross-functionally with Revenue, Sales, Marketing, Finance, and Operations teams;

· Provide guidance and training to junior e-commerce or distribution team members.

Requirements:

· years of experience in hotel e-commerce, distribution, or revenue management;

· Strong understanding of the hospitality distribution ecosystem and OTA dynamics;

· Proven experience managing online distribution strategy for hotels or resorts;

· Strong analytical, commercial, and problem-solving skills;

· Experience with major hotel systems and distribution tools;

· Excellent communication and stakeholder management skills;

· Multi-property or hotel group experience;

· Experience with meta search and digital performance marketing;

· Revenue management background or certification;

· Bachelor's degree in Hospitality Management, Business, Marketing, or related field preferred.

What we offer:

· Integration into a stable and solid company;

· A supportive and dynamic work environment;

· Opportunities for growth and professional development;

· Competitive salary based on experience and qualifications;

· Ongoing training and development;

· Birthday day off;

· Birthday voucher;

· Maternity/Paternity support voucher.

Note: This job announcement is equally open to applicants with disabilities, in accordance with Law No. 4/2019 of January 10.

Ready to join us? Send in your application and let's build something great together