Assistant Contact Centre Manager

Há 5 dias

Albufeira, Faro, Portugal MGM Muthu Hotels Tempo inteiro

About Us:
MGM Muthu Hotels is a prominent leisure group with resorts in various locations including the United Kingdom, Portugal, Spain, Cuba, India, and Africa, with 50+ Hotels on our portfolio. They offer affordable luxury self-catering and all-inclusive accommodations with high standards and a focus on customer satisfaction.

Job Summary:
The Assistant Contact Centre Manager supports the Contact Centre Manager in overseeing daily operations of the hotel's reservations. This role ensures high-quality customer service, efficient handling of bookings, inquiries, and complaints, and drives performance to meet revenue and occupancy targets. The Assistant Manager coordinates with other departments, monitors team performance, implements process improvements, and contributes to staff training and development, ensuring a seamless and memorable guest experience across all communication channels.

Key Responsibilities:

  • Assist in managing daily operations of the hotel's contact/reservations centre;
  • Supervise, motivate, and support the reservations and guest service team;
  • Ensure high standards of customer service across phone, email, chat, and other communication channels;
  • Handle escalated guest inquiries, complaints, and special requests professionally and efficiently;
  • Monitor team performance and KPIs, providing coaching and feedback to drive improvements;
  • Assist in training new staff and ongoing development of team members;
  • Ensure accurate reservation data, guest information, and reporting;
  • Identify opportunities to improve processes, efficiency, and the overall guest experience;
  • Support the Contact Centre Manager in scheduling, staffing, and administrative tasks.

Requirements:

  • Bachelor's degree in Hospitality, Business, or a related field (preferred);
  • Proven experience in a contact centre or reservations role within the hospitality industry;
  • Strong leadership and team management skills;
  • Excellent communication and interpersonal skills;
  • Proficiency in reservation systems, CRM tools, and MS Office;
  • Strong leadership, organizational, and communication skills;
  • Strong organizational and multitasking abilities;
  • Analytical mindset with the ability to monitor KPIs and drive performance;
  • Portuguese, Spanish and English languages (additional languages are a plus).

What we offer:

  • Integration into a stable and solid company;
  • A supportive and dynamic work environment;
  • Opportunities for growth and professional development;
  • Competitive salary based on experience and qualifications;
  • Ongoing training and development;
  • Birthday day off;
  • Birthday voucher;
  • Maternity/Paternity support voucher.

Note:
This job announcement is equally open to applicants with disabilities, in accordance with Law No. 4/2019 of January 10.

Ready to join us? Send in your application and let's build something great together

  • F&B Manager

    Há 5 dias

    Albufeira, Faro, Portugal Falésia Hotel Tempo inteiro

    F&B Manager | Falésia HotelNo Falésia Hotel, continuamos a elevar o produto, a experiência e a ambição. Procuramos um F&B Manager que queira fazer parte desta evolução, alguém movido por propósito, com visão de longo prazo e que entenda que equipas felizes criam clientes felizes.Um profissional que trabalhe lado a lado com o Chef de Cozinha, ambos...

  • Revenue Manager

    2 semanas atrás

    Albufeira, Faro, Portugal MGM Muthu Hotels Tempo inteiro

    Descrição da FunçãoAbout Us: MGM Muthu Hotels is a prominent leisure group with resorts in various locations including the United Kingdom, Portugal, Spain, Cuba, India, and Africa, with 50+ Hotels on our portfolio. They offer affordable luxury self-catering and all-inclusive accommodations with high standards and a focus on customer satisfaction.Job...

  • Pool Restaurant Manager

    Há 5 dias

    Albufeira, Faro, Portugal Marriott Tempo inteiro

    JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial...

  • Coordenador Food Service Delivery

    2 semanas atrás

    Albufeira, Faro, Portugal Makro Portugal Tempo inteiro

    AMAKROé filial portuguesa do Grupo METRO, líder no mercado da grande distribuição. Estamos presentes em 25 países e o nosso propósito é viver a paixão pela gastronomia portuguesa, levando ao mundo a sua diversidade.Somos uma empresa global que atua localmente. Os nossos produtos e serviços definem os padrões para o futuro: foco no cliente,...

  • Coordenador FSD

    1 semana atrás

    Albufeira, Faro, Portugal METROMAKRO Tempo inteiro

    Descrição da empresa A MAKRO é filial portuguesa do Grupo METRO, líder no mercado da grande distribuição. Estamos presentes em 25 países e o nosso propósito é viver a paixão pela gastronomia portuguesa, levando ao mundo a sua diversidade. Somos uma empresa global que atua localmente. Os nossos produtos e serviços definem os padrões para o...

  • Fit Supervisor

    Há 5 dias

    Albufeira, Faro, Portugal Marriott Tempo inteiro

    POSITION SUMMARY Assess individual's current exercise program and level of fitness to develop personalized exercise programs and provide fitness counseling. Provide advice to individuals on the correct method of exercising with fitness equipment. Provide information, register, and schedule guests for recreation activities. Call Maintenance or an outside...

  • Guest Relations Supervisor

    1 dia atrás

    Albufeira, Faro, Portugal Vila Joya - Home, Restaurant & Spa Tempo inteiro

    Feels like Home, Tastes like Paradise At Vila Joya, every arrival is a story, every detail a promise, and every team member part of a family dedicated to quiet excellence.We are looking for aGuest Relations Supervisorwithsolid front-desk experience in luxury hospitalityand excellent communication skills inEnglish and German. Someone who brings confidence,...

  • Assistant Contact Centre Manager

    Há 18 horas

    Albufeira, Portugal MGM Muthu Hotels Tempo inteiro

    About Us:MGM Muthu Hotels is a prominent leisure group with resorts in various locations including the United Kingdom, Portugal, Spain, Cuba, India, and Africa, with 50+ Hotels on our portfolio. They offer affordable luxury self-catering and all-inclusive accommodations with high standards and a focus on customer satisfaction. Job Summary:The Assistant...

  • SALES ASSISTANT ALGARVE SHOPPING

    2 semanas atrás

    Albufeira, Portugal Calzedonia Group Tempo inteiro

    Junta-te à nossa equipa como Sales Assistant! Os/as Sales Assistant são essenciais para o sucesso das nossas lojas: acolhem e orientam os nossos clientes na sua experiência de compra, transmitindo os valores da empresa, paixão e energia que nos distinguem! A TUA MISSÃO: Como Sales Assistant, os teus objetivos serão a venda, assistência e...

  • Cruise Ship Healthcare Assistant

    1 semana atrás

    Albufeira, Portugal Aspen Medical Tempo inteiro

    **Aspen Medical** is recruiting Healthcare Assistants to provide medical support to a market leader Cruise Line Healthcare Assistants perform various technical and non-clinical administrative tasks that support the efficient and safe operation of the medical center under the direction and supervision of the Senior Nurse. **JOB DESCRIPTION** Healthcare...

  • Personal Assistant in Portugal

    2 semanas atrás

    Albufeira, Portugal Zignaly Tempo inteiro

    Zignaly started more than five years ago as a Crypto Trading platform. During this time, we have become a complete ecosystem, with our own Token, a Marketplace for investment opportunities CeFi and soon also in DeFi, a B2B product with a white label of our technology for Hedge Funds to optimize the management of third-party capital, and much more on the...

  • Sales Assistant

    Há 5 dias

    Guia (Albufeira), Portugal Brodheim Tempo inteiro

    Nome da Função: Sales Assistant Tipo de Contrato: Full Time Localização | Loja: Guia Referência Anúncio: SA_GUESS_GUIA_FT Descritivo marca | Função | Perfil: SA - Guess Guia DETALHE DA FUNÇÃO Veste a camisola GUESS, na nossa loja no Algarve Shopping, em regime Full-Time 40h (rotativo). O QUE VAIS FAZER? - Garantir uma experiência comercial...

  • F&B Manager

    Há 18 horas

    Albufeira, Portugal Falésia Hotel Tempo inteiro

    F&B Manager | Falésia Hotel No Falésia Hotel, continuamos a elevar o produto, a experiência e a ambição. Procuramos um F&B Manager que queira fazer parte desta evolução, alguém movido por propósito, com visão de longo prazo e que entenda que equipas felizes criam clientes felizes. Um profissional que trabalhe lado a lado com o Chef de Cozinha,...

  • Sales Assistant

    2 semanas atrás

    Guia (Albufeira), Portugal Brodheim Tempo inteiro

    Nome da Função: Sales Assistant Tipo de Contrato: Full Time Localização | Loja: Guia Referência Anúncio: SA_TBL_GUIA_FT Descritivo marca | Função | Perfil: SA - Timberland Guia DETALHE DA FUNÇÃO Veste a camisola da Timberland, na nossa loja no Algarve Shopping (Guia), em regime Full-time 40h (rotativo). A TUA MISSÃO: - Garantir uma...

  • Gerente de Loja

    1 semana atrás

    Albufeira, Portugal Daufood Tempo inteiro

    As tuas tarefasContamos contigo para:Gestão operacional de loja- Gerir turnos, fazer horários e garantir a equipa adequada ao turno- Cumprir os procedimentos operacionais assegurando tanto a qualidade do produto (segurança alimentar) e do serviço bem como a limpeza e higienização de todos os espaços;- Implementar estratégias de controlo que permitam...

  • CALZEDONIA ALGARVE SHOPPING

    Há 3 dias

    Albufeira, Portugal CALZEDONIA Tempo inteiro

    Junta-te à nossa equipa como Store Manager! O/A Store Manager inspira e orienta as equipas para alcançar os objetivos comerciais, sendo uma figura indispensável nas nossas lojas. A TUA MISSÃO: Como Store Manager, o teu objetivo será aumentar as vendas da loja, melhorando os processos, reduzindo desperdícios e gerindo os custos de forma eficiente....

  • Gerente de Loja

    Há 3 dias

    Albufeira, Portugal Daufood Tempo inteiro

    **As tuas tarefas**: Contamos contigo para: Gestão operacional de loja - Gerir turnos, fazer horários e garantir a equipa adequada ao turno - Cumprir os procedimentos operacionais assegurando tanto a qualidade do produto (segurança alimentar) e do serviço bem como a limpeza e higienização de todos os espaços; - Implementar estratégias de controlo...