French Speaking Customer Service Agent
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Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the global Customer Support Services sector, ensuring both our clients and candidates achieve long-term professional success.
French Speaking Customer Service Agent About Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the global Customer Support Services sector, ensuring both our clients and candidates achieve long-term professional success.
Job OverviewWe are currently seeking dedicated professionals to join our client's growing team for a French Speaking Customer Service Agent position in Bulgaria. This role is a fantastic opportunity to kickstart your career in the vibrant Customer Support Services industry while enjoying a fully supported relocation experience in a thriving European hub.
Key Responsibilities- Act as the primary point of contact for French-speaking clients, delivering exceptional service in the Customer Support Services sector
- Resolve customer inquiries via phone, email, and live chat with precision and empathy
- Maintain detailed records of customer interactions within our CRM to ensure high-quality service standards
- Collaborate with international team members to troubleshoot complex issues and identify process improvements
- Stay updated on company product knowledge to provide accurate and efficient support to all French-speaking users
- Exceed quality and performance targets set by the management team to ensure world-class customer satisfaction
- Contribute to a positive, collaborative environment at our on-site facility in Sofia
- Native or fluent French (spoken and written) is mandatory for this role
- Valid EU passport or a valid work permit for Bulgaria
- Previous experience in the Customer Support Services industry is highly preferred but not required
- Excellent communication and problem-solving skills, with a focus on client satisfaction
- Ability to thrive in an on-site office environment located in Sofia, Bulgaria
- Strong command of English for internal company communication
- Competitive Monthly Salary
- Fully Paid Training Program
- Comprehensive Private Health Insurance
- Fully Paid Relocation Package (flight,