French Speaking Customer Service Agent

Há 18 horas

coimbra, Portugal Mercier Consultancy MD Tempo integral
About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the global Customer Support Services sector, ensuring both our clients and candidates achieve long-term professional success.

French Speaking Customer Service Agent About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the global Customer Support Services sector, ensuring both our clients and candidates achieve long-term professional success.

Job Overview

We are currently seeking dedicated professionals to join our client's growing team for a French Speaking Customer Service Agent position in Bulgaria. This role is a fantastic opportunity to kickstart your career in the vibrant Customer Support Services industry while enjoying a fully supported relocation experience in a thriving European hub.

Key Responsibilities
  • Act as the primary point of contact for French-speaking clients, delivering exceptional service in the Customer Support Services sector
  • Resolve customer inquiries via phone, email, and live chat with precision and empathy
  • Maintain detailed records of customer interactions within our CRM to ensure high-quality service standards
  • Collaborate with international team members to troubleshoot complex issues and identify process improvements
  • Stay updated on company product knowledge to provide accurate and efficient support to all French-speaking users
  • Exceed quality and performance targets set by the management team to ensure world-class customer satisfaction
  • Contribute to a positive, collaborative environment at our on-site facility in Sofia
Requirements
  • Native or fluent French (spoken and written) is mandatory for this role
  • Valid EU passport or a valid work permit for Bulgaria
  • Previous experience in the Customer Support Services industry is highly preferred but not required
  • Excellent communication and problem-solving skills, with a focus on client satisfaction
  • Ability to thrive in an on-site office environment located in Sofia, Bulgaria
  • Strong command of English for internal company communication
Benefits What We Offer
  • Competitive Monthly Salary
  • Fully Paid Training Program
  • Comprehensive Private Health Insurance
  • Fully Paid Relocation Package (flight,