Customer Care Associate in Portugal

2 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
About This Role

This Customer Care Associate position involves responding to customer inquiries, managing order fulfillment, and providing solutions that meet their needs. Key responsibilities include:

  • Responding to customer emails, web contacts, and orders in a timely and efficient manner
  • Qualifying new potential clients through phone calls and lead generation
  • Upselling and cross-selling products or services to existing customers
  • Building and maintaining a database of customer information
  • Creating business opportunities and increasing revenue from accounts
  • Maintaining open communication with the team to share information and collaborate on projects
  • Providing ad-hoc support as needed
Requirements
  • Bilingual proficiency in Turkish and English (native level)
  • EU citizenship or valid work permit for Portugal
  • Motivation, reliability, and commitment to delivering high-quality work
  • Previous experience in sales or a related field
  • Drive for excellence and professionalism
  • Excellent communication skills and ability to work with diverse nationalities
What We Offer
  • A long-term fixed-term contract renewable every year
  • 40-hour workweek with rotating shifts depending on the project assigned


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