Program manager
1 dia atrás
We're looking for a Program Manager - Application Support Division (Lisboa)Who We're Looking For:A Global IT Stability Program Manager to lead IT Production & Application Support (APS) stability initiatives across multiple domains, including Markets, Securities, and MFS. The role focuses on driving operational excellence, resilience, and risk-compliant production environments while enabling collaboration and innovation across engineering, Dev Ops, and business teams.Professional Experience & Technical Skills:Program Leadership & Governance- Define and manage the global IT Stability Program roadmap, aligning with GBM/CTO strategy and Production Excellence goals.- Establish a governance model for tracking, prioritizing, and reporting initiatives across all APS domains.- Chair steering committees, ensuring stakeholder alignment, timely decisions, and transparent reporting to senior management.Stability & Resilience Initiatives- Lead initiatives to reduce incidents, improve problem management, and enhance capacity, performance, and monitoring.- Implement stability frameworks (SRE, ITIL4, Fin Ops, Service Quality Index) across production environments.- Partner with engineering and Dev Ops teams to strengthen observability, monitoring, and automation (Dynatrace, Ansible, Service Now, Elastic).Operational Excellence & KPIs- Define and track stability KPIs and OKRs (MTTR, MTTD, SLA adherence, recurring incident reduction).- Build data-driven dashboards for visibility into stability trends and performance.- Coordinate post-incident reviews and ensure systemic remediation is completed.Stakeholder & Communication Management- Act as the single point of contact for the Stability Program across IT Production, Business Lines, and governance.- Communicate progress, risks, and value delivered to executives, highlighting transformation impact and ROI.- Promote a culture of accountability, continuous improvement, and collaboration.Risk, Compliance & Audit Alignment- Ensure initiatives comply with IT risk management, cybersecurity, regulatory, and audit frameworks (SOX, PCI-DSS, GDPR).- Lead proactive risk assessments and stability control reviews.Team Enablement & Change Management- Support APS teams in adopting best practices through training, workshops, and knowledge sharing.- Lead change management activities to drive adoption of new tools, processes, and behaviors.- Encourage cross-team collaboration and innovation in stability improvement methods.Technical and Soft Skills- Master's degree in IT, Engineering, or related field- 8+ years in IT Production / Application Support- Preferred certifications: ITIL v4, PMP/PRINCE2, SRE Foundation, Fin Ops Practitioner- Strong understanding of Application Support / IT Production environments- Knowledge of ITIL v4, SRE, Dev Ops, Fin Ops, and Incident/Problem/Change Management processes- Hands-on experience with monitoring, observability, and automation tools (Dynatrace, Service Now, Ansible, Grafana, ELK)Language Requirement- English – B2Work Setup
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Program Manager
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Lisbon, Portugal HN Services Portugal Tempo inteiro🚀 We’re looking for a Program Manager - Application Support Division (Lisboa)Who We're Looking For:A Global IT Stability Program Manager to lead IT Production & Application Support (APS) stability initiatives across multiple domains, including Markets, Securities, and MFS. The role focuses on driving operational excellence, resilience, and...
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Lisbon, Portugal HN Services Portugal Tempo inteiroWe're looking for a Program Manager -Application Support Division(Lisboa) Who We're Looking For: A Global IT Stability Program Managerto lead IT Production & Application Support (APS) stability initiatives across multiple domains, including Markets, Securities, and MFS. The role focuses on driving operational excellence, resilience, and risk-compliant...
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