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We're looking for B2-C1 Dutch speakers to join Global Services & Support projectin Porto as a Customer Care Specialist. In this role, you'll support one of the worlds leading digital platforms by providing high-quality assistance to users. If you have strong communication skills, enjoy solving problems, and thrive in KPI-driven environments, this is an excellent opportunity to build your career in international customer support. Project: Global Tech Services & Solutions, Global Services & Support division Location: Porto, PortugalStart date: 30/Oct/2025Work Model: On-Site in Porto (relocation provided) Job Details: Schedule: Monday to Sunday, 10:00 to 19:00. Later possibility of extending beyond 09:00 to 21:00 (rotative shifts). 40 hrs/week, 8 hrs/day Days Off: 2 rotating days Responsibilities: Handle customer inquiries via email, chat, or phone with professionalism and empathy. Provide accurate information and effective solutions within defined service levels. Escalate complex cases to specialized teams where necessary. Track, meet, and exceed KPIs in areas like response time, resolution quality, and customer satisfaction. Maintain a high level of confidentiality and accuracy in all communications. Requirements: Dutch B2/C1 (written and spoken) English proficiency (B2, written and spoken) Previous Customer Service background  Familiarity with KPIs Flexibility to work rotative shifts  Documents Accepted: EU ID Residence Card Manifestação de Interesse Visa (under consultation) Applications by sending your updated CV in English. Package Details Salary: EUR 1100 gross per month x 14 months Meal Allowance (net): EUR 7.63 per working day Bonus: EUR 2000 welcome bonus Health insurance (contribution-based) from day 1, free after 6 months of continuous employment Relocation Package: From outside Portugal:Room in shared apartment (utilities included, deducted from payslip). Airfare reimbursement From inside Portugal:Travel reimbursement Temporary Accommodation:From outside Portugal: Hotel room for 28 days From inside Portugal: Hotel room for 15 days