CS Operations Intern
2 semanas atrás
Your mission We are looking for a Customer Success Operations Intern to help us scale and improve how we serve our existing customers.In this role, you will support our daily operations, maintain high-quality customer data, build reports, and contribute to the optimization of the entire customer lifecycle - from onboarding to renewal - through processes, automation, and medium / tech-touch programs.If you are analytical, organised, and enjoy improving systems and workflows behind the scenes, this internship will give you hands-on exposure to how a SaaS Customer Success organisation runs and grows.This is an excellent opportunity to grow into a long-term Customer Lifecycle Operations career path at Codacy.What will be your day to day:Customer & Lifecycle Data Operations Ensure accurate deal data in HubSpot. Support lifecycle tracking across different customer segments Assist with portfolio management and quarterly CS forecasting. Help ensure data consistency across internal systems. Reporting & AnalyticsSupport the creation and maintenance of dashboards and reports. Assist with weekly and monthly performance reporting and ensure data accuracy Collaborate with the Data team to align customer data and metrics from different sources. Process Improvement & DocumentationDocument CS processes and internal workflows. Identify small inefficiencies and suggest improvements. Support cross-functional projects such as tool integrations and workflow enhancements. Gather improvement suggestions from the team (existing system in use) and work with the CS lead to execute improvements on a quarterly basis Medium / Tech-Touch & Automation SupportAssist in maintaining automated lifecycle workflows and customer communications, when appropriate, taking an active role in outreach to support the team Help monitor the performance of scaled campaigns Participate in mapping customer journeys and identifying friction points and opportunities to improve the customer experience at scale across different customer segments Project OwnershipTake ownership of small, well-defined initiatives that improve CS operational efficiency. Work closely with the Customer Success Lead and Operations teams on strategic improvements. Your profile RequirementsEligible for an IEFP Internship (Estágios + Talento). Master's degree in Management, Economics, Engineering, or related field. Proficiency in Google Sheets (comfortable with formulas and data manipulation). Willingness to learn CRM/workflow platforms quickly. Ability to work independently and take initiative Strong analytical and problem-solving skills. Excellent attention to detail and accuracy. Good time management and organizational skills. Strong communication and collaboration abilities. Fluent in English, both written and spoken. Nice to HaveExperience with HubSpot or other CRMs. Basic understanding of SaaS business models, Customer Success workflows and how operations support commercial teams. Exposure to data reporting, dashboards, or workflow automation tools.Interest in researching and implementing AI tools to improve the team's workflows and productivity Why us? What else makes working at Codacy great?Gain hands-on experience across various finance functions Work in a supportive and collaborative team Enjoy a friendly and welcoming company culture While we are a remote-first organisation, this role does require time in our Lisbon office
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