D2C Website Expert

Position SnapshotLocation: Lisbon/Braga (Portugal) Company: Nestlé Business Services (NBS) Full-time/Hybrid Work – 2 days per week at the office (aligned with our current Policy) Fluent in English About UsNestlé Business Services (NBS)is at the heart of theNestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBSAt Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.Position SummaryThe D2C Website Expert is an Above Market Point of Contact, supporting Nestlé eBusiness Category Leads and markets to drive and accelerate implementation and rollout of the Direct to Consumer (D2C)/eCommerce Strategy and help the stakeholders accelerate achieving the objectives / KPIs more effectively and efficiently, by coordinating all projects related with the business priorities.The D2C Website Expert will work with focus on internal D2C/eCommerce platforms, and will be responsible for providing regular performance and optimization reports, share best practices cross markets/categories, managing and accessing markets' requests (on tools, new functionalities etc.) and then coordinating actions with the eBusiness Category Leads to drive website optimization, conversion and efficiency. Typically, the D2C Website Expert will be assigned to one of the many Nestlé Business Category (Coffee, Food, Pet Care, Waters, Confectionary, Dairy, Nutrition, NHS, Nestlé Professional…). A day in the life of... Supports eBusiness Category Lead(s) in implementing D2C/eCommerce strategies, assesses brands and market maturity (solutions, ways of working, resources, budget...). Advocates the implementation and usage of D2C/eCommerce Global Solutions adopted by Nestlé and Nestlé internal shared services (services and recommended tools). Coordinates Annual Plan execution, managing stakeholders involved and coordinating to ensure actions and deadlines related to the D2C environment are performed and met. Coordinates and distributes regular performance reports/best practices outline, proposing actions to key stakeholders to increase conversions. Analyse the consumer funnel and bring imputs to bring conversion. Gathers feedbacks, initiatives, and requests from markets, evaluates them and eventually share those relevant with eBusiness Category Lead. Supports the eBusiness Category Lead and market teams with capability building, across D2C/eCommerce website through training sessions and webinars. Establishes and rolls out a governance model, processes, and ways of working with the aim of deploying the D2C strategy effectively and efficiently. What Will Make You Successful More than 5 years in working as a D2C or eCommerce manager with focus on website performance, digital marketing strategies and best practices (working with large FMCG brands is a plus). Proven Experience on coordinating D2C/eCommerce projects with focus on website performance (rollout, implementations, optimizations, enhancements). Successfully delivery of KPIs by monitoring and pushing for improvements to markets. Extensive knowledge of D2C/eCommerce end to end process, from development to daily operations, to better coordinate the rollouts and optimizations projects. Good communication skills. Proven English skills: writing, reading, speaking. Proven change management experience. Team oriented mentality and attitude. Results oriented, must be able to deal with complex organizational model and several stakeholders (namely eBusiness teams, tech partners, agencies, and markets). What We OfferHere at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS will bring you: Development of expertise in Nestlé's Shared Services Business Immersion in a culturally diverse team Local and International Exposure Flexible working environment Engagement and wellbeing activities Competitive salary and annual bonus according to your performance Meal Allowance Card Flex Benefits - At NBS you can chose what benefits are more suitable for you Make part of the Nestlé Club and get discount in several partners Free coffee (and good coffee) at the office. Company equipment according to professional needs E-learning courses and training program to get you where you aim to be Career progression and possibilities for International Career