Finnish Customer Advisor — Lisbon Relocation

2 semanas atrás

Lisboa, Portugal CBT Tempo inteiro

Job Title: Hybrid/Remote German Customer Advisor Location: Lisbon, Portugal (Hybrid or Remote)Company: Cross Border Talents About Us: At Cross Border Talents, we specialize in connecting top talent with exciting global opportunities. Based in the heart of Lisbon, we're expanding our team and looking for a German-Speaking Customer Advisor to join us in a flexible hybrid or remote role. If you are passionate about delivering exceptional customer service, thrive in a dynamic environment, and speak German fluently, we'd love to hear from you What You'll Be Doing: Providing excellent support to our German-speaking customers: Respond to inquiries via email, phone, and live chat, ensuring all customers receive efficient and friendly assistance. Solving customer issues and offering expert advice: Guide customers through troubleshooting, providing clear solutions to challenges they may encounter. Collaborating with other teams: Work closely with internal departments to ensure seamless service delivery and resolve any complex customer issues. Providing valuable feedback: Share insights and customer feedback to help improve our products and services for a better customer experience. Ensuring high customer satisfaction: Go the extra mile to ensure customers are not only satisfied but impressed with the level of service they receive. What We're Looking For: Fluency in German (both written and spoken) – You'll be assisting German-speaking customers, so fluency is a must. Customer-first attitude: A passion for delivering exceptional customer service and finding solutions that exceed expectations. Strong communication skills: Excellent verbal and written communication, with the ability to connect with customers in a clear, friendly, and professional manner. Problem-solving skills: Ability to resolve customer concerns swiftly and creatively while maintaining a positive experience. Customer service experience (preferred but not required): Previous experience in a customer-facing role is a plus, though we're happy to train the right candidate. Comfortable with hybrid or remote work: Whether you prefer working from home or splitting time between our office in Lisbon and your home, you'll be confident and self-motivated in either setting. Tech-savvy: You're comfortable with customer service platforms and eager to learn new tools. Why You Should Join Us: Work from Lisbon with hybrid or remote options: Enjoy the flexibility of hybrid or fully remote work while living in one of Europe's most exciting cities. Flexible working hours: Enjoy a great work-life balance with flexible hours that work for you. Career development opportunities: We're dedicated to your growth, offering clear pathways for career progression and skill development. Inclusive and supportive work environment: Join a diverse, collaborative team where innovation, creativity, and mutual respect are at the core of everything we do. Competitive salary and benefits: We offer a competitive salary, health benefits, and additional perks to ensure you feel valued and supported. Ready to Join Us?If you're a German speaker with a passion for customer service and are seeking a flexible hybrid or remote role in Lisbon, we want to hear from you Apply now to join Cross Border Talents and be part of a dynamic, forward-thinking team.

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