F&B Reservations Specialist
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Mission:
Responsible for managing the entire reservations process for all outlets, ensuring seamless guest experience on the booking process, while driving revenue through effective upselling strategies. This role focuses on optimizing inventory and table management, collaborating closely with the Marketing team to strengthen brand positioning and handling group and event bookings. The F&B Reservations Specialist will be a key point of contact for guests and internal stakeholders, ensuring accuracy, efficiency, and an elevated level of service.
Job Description
Manage all restaurant and bar reservations using the reservations system, ensuring accuracy and optimal table allocation;
Maximize upselling opportunities by promoting premium seating, special events, and exclusive dining experiences;
Monitor and optimize outlet capacity and inventory, balancing guest satisfaction and revenue generation;
Coordinate closely with the Marketing team to align reservations strategy with promotional campaigns and brand positioning;
Handle group and event reservations, including financial follow-up and debt management;
Analyze reservations trends and provide reports to support operational and strategic decisions;
Maintain strong guest communication, ensuring personalized service and timely responses to inquiries;
Collaborate with outlet managers to anticipate demand and adapt reservations policies as needed;
Support the development and implementation of guest loyalty initiatives through reservations interactions;
Continuously seek process improvements to enhance efficiency and elevate the guest booking experience.
Requirements
Initiative and team spirit;
Attention to detail; Strong sense of responsibility and rigor;
Excellent Costumer Service;
Client Focused skills.
Education/Professional Experience
Specialized or University Degree;
1-3 years previous experience in the function.
Linguistic Knowledge
Excellent communication skills in English and Portuguese (written and spoken).
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