Service Desk 1st Line Support Agent

Há 4 dias

Lisboa, Lisboa, Portugal Netcompany-Intrasoft Tempo inteiro
Service Desk 1st Line Support Agent - Freelancer

Company Description
We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Job Description
Are you ready to discover the role of a Service Desk 1st Line Support Agent - Freelancer in Netcompany-Intrasoft?

As a Service Desk 1st Line Support Agent - Freelancer you will:

  • Resolve incidents and service requests, install software, configure and upgrade ICT systems and perform minor hardware repairs for end-users devices.
  • Be the first point of contact for all incoming tickets from our customers via phone and chat channels.
  • Offer remote support to end-users by either resolving their issues directly or coordinating with relevant parties to ensure the ticket is resolved efficiently and comprehensively.
  • Assist the end-user with all basic software, hardware and audio-visual equipment.
  • Train the users in best practices of the usage of the items mentioned above.
  • Day-to-day operations to satisfy continuity of service, recovery, security and performance needs.

We are particularly seeking candidates interested in a freelance contract. Please note that full presence in the office is required.

Qualifications
What would make you a fit for the role:

  • 3 years of experience in an IT Service Desk and Direct Customer Support role (or similar).
  • Good understanding of IT security and best practices.
  • Proven experience in Active Directory (Microsoft and Azure), Office Tools (Excel, Word, etc.), ITSM Tools (Jira or Service Now), Software Installations, and Hardware Troubleshooting.
  • Working knowledge of common operating systems, software and Audio-visual applications.
  • Ability to provide support over the phone & chat.
  • Excellent communication skills and experience working in a multicultural environment.
  • Excellent knowledge of English.
  • Good organizational and problem-solving skills, ability to work responsibly and to multitask.
  • It would be a plus if you also had experience in some of the following: Microsoft 365+, Hardware support, Azure VDI, Bitlocker, VPN, Network troubleshooting.

It will be considered as a strong advantage if you have any of the following:

  • ITIL V4.
  • Microsoft Technology Associate (MTA).
  • Microsoft Solutions Associate (MCSA).
  • Microsoft Solutions Expert (MCSE).
  • Microsoft Azure Certificates.
  • Microsoft 365 Certificates.
  • CompTIA A+ Technical PC or similar certifications.

Additional Information
Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

  • The opportunity to work in a modern environment.
  • A competitive compensation & benefits package.
  • Hospitalization plan.
  • Meal and commuting allowance.
  • Well-being activities (on premises).
  • Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings).
  • A personalized development plan for targeted career growth.

If you are looking forward to being part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be

Please submit your CV in English. All applications will be treated as strictly confidential.

Our culture
Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values :

#BePartOfSomethingGreat

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Project Management

Industries

IT Services and IT Consulting

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