Beauty Customer Service Representative
Há 5 dias
Are you passionate about beauty and delivering exceptional customer experiences?
Job DescriptionIn this role, you will be at the forefront of enhancing our customers' beauty experiences, providing expert guidance and support.
Your Key Responsibilities:- Manage consumer requests related to information and complaints via various channels
- Offer excellent solutions, service, product, and beauty advice in a professional, precise, and timely manner
- Maintain contact with other departments and redirect related cases and issues to relevant teams
To succeed in this role, you will need:
- Exceptional communication skills, a strong sense of empathy, and a keen focus on ensuring customer satisfaction
- Demonstrated customer-centric approach, problem-solving abilities, and a collaborative mindset
- Proficiency in German (C1 level) and English (B2 level)
- Solid IT skills, including proficiency in reporting tools for customer interactions
- Willingness and availability to work flexible shifts
We provide:
- A long-term fixed term contract, renewable annually
- Full-time working hours (40h/week), Monday to Sunday, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule (8:00-20:00)
- Competitive salary € gross/month, excluding accommodation; € gross/month, including free accommodation)
- Reimbursement of initial flight expenses after 9 months
- Airport pick up
- Yearly two-way flight ticket back to your home country (within the EU)
- Help with paperwork, opening a bank account, etc. upon arrival
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
- Real career opportunities in different career paths
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