Content Moderator
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As a Content Moderator in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
What You Will Do In This Role
Review contents within agreed latency service levels and standards of quality
Review the reported issues within agreed turnaround times and standards of quality
Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
Monitor user behaviour and enforce policies effectively
Apply guidelines consistently to diverse content scenarios
Handle sensitive issues independently while upholding platform standards
Maintain confidentiality and professionalism in all interactions
Your Qualifications
Fluent, verbal and written in Greek (C1)
Fluent, verbal and written in English (B2)
Minimum education qualification of college degree or an equivalent diploma
Strong understanding of e-commerce
Experience working with moderation service industry
Available for 24/7 rotating shifts
Strong moderation skills and rational decision making with local market expertise
Fluent with any social media products usage and basic understanding of digital advertising
What’s In It For You
Competitive salary (base and additional bonuses)
Central location in Lisbon, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs
Concentrix is an equal-opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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