Dutch-Speaking Customer Advisor

Há 2 dias

Lisboa, Portugal ALIGN Tempo inteiro

Are you a highly motivated andfluent Dutch speakerlooking for an exciting career opportunity abroad? Join our dynamic, international team insunny Lisbon, Portugal, and become a dedicatedCustomer Advisorfor a leading brand inSmall Household AppliancesThis is an on-site role, and we offer a comprehensive relocation package to help you settle in. The Role: Customer Advisor As a Customer Advisor, you will be the main point of contact for our Dutch-speaking customers, providing exceptional support and advice regarding a range of small household appliances (e.g., coffee machines, vacuum cleaners, blenders, irons). Your primary focus will be resolving inquiries efficiently and ensuring customer satisfaction. Key Responsibilities Provide multi-channel support (phone, email, chat) to customers in the Dutch market. Answer questions related to product features, troubleshooting, warranties, and repairs for small household appliances. Log all customer interactions accurately and maintain detailed records in the company database. Escalate complex technical issues to specialized teams when necessary. Strive to achieve first-contact resolution for customer issues whenever possible. Maintain a high level of product knowledge and stay updated on new appliance models and company policies. What We're Looking For Language Proficiency: Native or Fluent Dutch (C2 level) is essential. Good working proficiency in English (B2 level or higher) to communicate internally within the international team. Customer Focus: Excellent communication, interpersonal, and problem-solving skills with a genuine desire to help customers. Technical Aptitude: Comfort with technology and the ability to explain technical troubleshooting steps clearly. What Will Set You Apart Prior professional experience in a customer service, call center, or technical support role is a plus, but not mandatory. Full training will be provided Familiarity with CRM software (e.g., Salesforce, Zendesk). Working Model and Shifts Location: On-site in Lisbon, Portugal. Working Days: Monday to Saturday, including Portuguese

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