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Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroJob Title: Customer Service Representative – German Speaker Location: LACS Santos Work Type: On-site Start Dates: 2 February 2026 | 16 February 2026 Job Description We are looking for German-speaking Customer Service Representatives to join our on-site team in LACS Santos. This role is suitable for candidates with or without prior experience who are...
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German Customer Support Representative
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Job Overview: We are looking for a highly motivated and customer-focused German Customer Support Representative to join our team. In this role, you will provide top-quality service to our German-speaking customers, ensuring their inquiries are resolved efficiently and professionally via email, phone, and live chat. Key Responsibilities: Respond promptly and effectively to customer inquiries in German via phone, email, and chat. Resolve product or service problems by clarifying issues, determining the cause, and finding the best solution. Maintain deep knowledge of the company's products, services, and policies. Document all interactions in the customer support system accurately. Escalate unresolved issues to the appropriate internal teams when necessary. Collaborate with other departments (Sales, Logistics, IT) to improve customer experience. Meet or exceed individual and team KPIs (response time, resolution rate, customer satisfaction). Requirements: Fluency in German (C1-C2 level) and proficient English (B2 or above). Previous experience in customer support or a similar role is preferred. Excellent communication and problem-solving skills. Empathy, patience, and a customer-first attitude. Strong computer skills, including familiarity with CRM tools and ticketing systems. Ability to multitask and work in a fast-paced environment. Preferred Qualifications: Experience with (Zendesk, Salesforce, HubSpot, or other CRM systems). Knowledge of (industry-specific tools or software, e.g., Shopify, SAP). Additional languages are a plus. What We Offer: Competitive salary and performance-based bonuses Career development and training programs A supportive, international team culture Health & wellness benefits
