CX and Performance Optimisation
Há 6 dias
This responsibility ensures the implementation of the commercial journeys across assisted support and sales channels, identifies opportunities to simplify the customer experience, improve the sales conversion for the different costumer segments and expands digital sales capabilities. Guaranties the tracking of the operational data, customer feedback, and performance indicators to optimize the sales funnels and works closely with the systems, AI and Analytics teams, being responsible for implementing the improvements identified through artificial intelligence models, feedback loops, and innovation. Transversal control for the main KPI's and the performance of the partners and the campaigns; Implement digital initiatives to increase digital sales supports by telesales; Standard onboarding, training, process and quality control for sales teams; Leverage beyond connectivity sales cross contacts; Data lake implementation and proactive use case; Suporte new campaign on systems (Oncontact ; Coremedia ; Byside). Preference bachelor's Degree in Commercial Management Strong knowledge of telesales operation, digital ecosystem and partners management Excellent analytical and problem-solving skills with a data-driven approach to decision-making; Exceptional communication and collaboration skills, with the ability to effectively influence and align cross-functional teams and stakeholders; Minimum 5 years of experience in telesales or similar ; Basic skill on Power BI, Excel or reporting tolls; Work with stakeholders from business areas to define the key success data metrics. Evaluate and define the business needs for reporting and evaluation of the commercial performance. Track the key commercial KPI Identify opportunities to improve the sales funnel Fluency in the English language
-
Cx and Performance Optimisation
Há 6 dias
Lisboa, Portugal Vodafone Tempo inteiro**Join Us**: At Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding...
-
Cx Coaching Specialist
1 dia atrás
Lisboa, Portugal Catawiki Tempo inteiroWho we are A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of...
-
Campaign Optimisation Specialist
1 semana atrás
Lisboa, Portugal Match Digital Tempo inteiroCampaign Optimisation Specialist €40,000 - €55,000 + 10% bonus + benefits Lisbon (hybrid working) Our client Our client is a global strategic technology and payments partner. They deliver seamless personalised shopping experiences to over 90m customers, who in turn generate €33bn revenue. With 2,000 employees spread across 50 countries, they integrate...
-
Campaign Optimisation Specialist
1 semana atrás
Lisboa, Portugal Match Digital Tempo inteiroCampaign Optimisation Specialist €40,000 - €55,000 + 10% bonus + benefits Lisbon (hybrid working) Our client Our client is a global strategic technology and payments partner. They deliver seamless personalised shopping experiences to over 90m customers, who in turn generate €33bn revenue. With 2,000 employees spread across 50 countries, they integrate...
-
Campaign Optimisation Specialist
Há 4 dias
Lisboa, Portugal Match Digital Tempo inteiroCampaign Optimisation Specialist €40,000 - €55,000 + 10% bonus + benefits Lisbon (hybrid working) Our client Our client is a global strategic technology and payments partner. They deliver seamless personalised shopping experiences to over 90m customers, who in turn generate €33bn revenue. With 2,000 employees spread across 50 countries, they integrate...
-
CX Service Leader: Voice of CX
2 semanas atrás
Lisboa, Portugal Phiture Tempo inteiroA leading FinTech company in Portugal is seeking a Service Leader to bridge customer experience and product teams. This role focuses on improving communication, content quality, and user insights. Responsibilities include overseeing agent-facing materials, monitoring customer feedback, and driving product improvements. Ideal candidates should have a...
-
Lisboa, Portugal Workster Tempo inteiro**Digital Marketing Optimisation Specialist - German** We’re partnering with a leading **Outsourcing/BPO consultancy** that is looking to onboard a **German-speaking Digital Marketing Optimisation Specialist** to join their **Lisbon office**. **Location**: Lisbon, Portugal | **Hybrid model** (2 days per week in the office) **You'll have to**: -...
-
Performance Strategist
Há 6 dias
Lisboa, Portugal Papa in Shape Tempo inteiroAt Papa In Shape, our mission is to redefine how men and women take care of their health, wellness, and appearance through personalized coaching. To accelerate our growth, we're looking for a Performance Strategist / Manager who will take full ownership of our paid media and growth marketing machine. Your mission: own performance marketing end-to-end –...
-
Software Engineering Manager
3 semanas atrás
Lisboa, Portugal Canonical Tempo inteiroSoftware Engineering Manager - Desktop and Embedded Linux Optimisation Join to apply for the Software Engineering Manager - Desktop and Embedded Linux Optimisation role at Canonical Software Engineering Manager - Desktop and Embedded Linux Optimisation 4 months ago Be among the first 25 applicants Join to apply for the Software Engineering Manager - Desktop...
-
Cx Team Manager
1 dia atrás
Lisboa, Portugal Catawiki Tempo inteiroWho we are ,, - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion,...
