Portuguese Customer Care Specialist

Há 7 dias


Lisboa, Portugal SkillMatch Solutions Tempo inteiro

Come to Greece and work remotely from any Greek city Location: Greece, Athens Working model: remotely within Greece Role Overview: We are seeking a dedicated Customer Support Specialist fluent in Portuguese and English to join our dynamic team in Athens. As a Customer Support Specialist, you will be the first point of contact for our Portuguese-speaking customers, providing exceptional service and resolving inquiries via phone, email, and chat. Key Responsibilities: Handle inbound customer inquiries and issues in a professional and timely manner. Ensure customer satisfaction through effective communication and problem-solving skills. Document all interactions accurately in the CRM system. Collaborate with other departments to escalate and resolve complex issues. Meet individual and team performance targets. Schedule: Monday to Sunday, 09:00-23:00 (Shift rotation applies) Compensation: Monthly gross salary: 1,100 EUR Monthly Performance Bonus: 110 EUR Benefits: Health care benefits and various discounts Comprehensive training by certified instructors Opportunities for professional growth and development Participation in special events and community initiatives Free online Greek language courses State-of-the-art working environment with relaxing break areas Employment at a Great Place to Work-Certified Company that values diversity Requirements: Native proficiency in Portuguese and fluent in English (C1 level or higher) EU citizenship, Full-purpose or Specific-purpose work permit card, or Certificate of Protection (refugees) Hiring Process: Initial review of applications Language proficiency online tests Client's interview Start date: , Documents Accepted: EU citizenship. Full-purpose & Specific-purpose work permit card. Certificate of Protection (refugees) Relocation Package: 2 Weeks of hotel accommodation Flight ticket (inside the EU) Airport Pickup Real Estate Agency fee



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