Functional Support L1
Há 13 horas
We are looking for aFunctional Support Analyst – Client Facingto act as theprimary point of contact for usersexperiencing issues with aCLM/CRM applicationused at group level. This role combinesfunctional analysis, user support, incident coordination, and strong client-facing communication, working closely with IT teams, solution providers, and business stakeholders to ensure efficient issue resolution and high service quality. Key Responsibilities Act asfirst-level contact (L1)for users reporting incidents or malfunctions related to the CLM/CRM application Analyze and identify root causes of issues, including: Application-related problems Incorrect usage Data exchanges with core banking systems Analyzeintegration and interface messages Performqueries in MS Dynamics Conductscreen-sharing sessionswith users to diagnose issues when needed Accurately qualify, document, and track incidents Escalate unresolved issues toLevel 2 supportwhen required Monitor tickets through to resolution and closure Coordinate with: Solution providers Core banking teams Internal IT and production teams External partners Maintain clear documentation of incidents, resolutions, and recurring issues Required Skills & Competencies Technical Skills JIRA / Confluence(user perspective) – advanced Microsoft O365(user perspective) – advanced Experience withMS Dynamicsis a plus Functional Skills Knowledge ofKYC processes and client onboarding Strongcustomer-service orientation High level oftechnical and functional curiosity Strong sense ofreliability, risk awareness, and confidentiality Hybrid Work: 2/3x on-site in Lisbon
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Functional Support L1
Há 6 dias
lisboa, Portugal act digital Tempo inteiroWe are looking for a Functional Support Analyst – Client Facing to act as the primary point of contact for users experiencing issues with a CLM/CRM application used at group level. This role combines functional analysis, user support, incident coordination, and strong client-facing communication , working closely with IT teams, solution providers, and...
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Functional Support L1
Há 13 horas
Lisboa, Portugal act digital Tempo inteiroWe are looking for a Functional Support Analyst – Client Facing to act as the primary point of contact for users experiencing issues with a CLM/CRM application used at group level. This role combines functional analysis, user support, incident coordination, and strong client-facing communication , working closely with IT teams, solution providers, and...
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Functional Support L1
1 semana atrás
Lisboa, Lisboa, Portugal act digital Tempo inteiroWe are looking for aFunctional Support Analyst – Client Facingto act as theprimary point of contact for usersexperiencing issues with aCLM/CRM applicationused at group level.This role combinesfunctional analysis, user support, incident coordination, and strong client-facing communication, working closely with IT teams, solution providers, and business...
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Experienced Functional Assistant
1 semana atrás
Lisboa, Portugal Inetum Tempo inteiro**Mission** Are you a proactive communicator with a passion for IT support and functional analysis? **Inetum** is looking for a **Francophone Functional Assistant** with strong L1/L2 support experience to join our team and be the driving force in user and business interactions **Profile** We’re looking for someone who can: - Communicate fluently in...
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Experienced Functional Assistant
Há 13 horas
Lisboa, Portugal Inetum Portugal Tempo inteiroCompany Description Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good. Present in 19 countries with a...
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Experienced Functional Assistant
1 dia atrás
Lisboa, Lisboa, Portugal Inetum Portugal Tempo inteiroCompany Description Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good. Present in 19 countries with a...
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IT Support L1 French Speaker
Há 3 dias
Lisboa, Portugal WTW Tempo inteiro**About Us** WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global...
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Application Support L1/l2
1 dia atrás
Lisboa, Portugal Boost-IT Tempo inteiroBoost IT is made up of people who are motivated to improve the world and who are passionate about technology. Our vision focuses on the skill to bring people together around complex problem solving for our clients, creating sophisticated solutions. People are our most important asset and the reason for our business. We are proud of our strong culture, that...
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On-Site Support Technician L1/L2 – Part-Time
Há 13 horas
Lisboa, Portugal EVERIENCE Tempo inteiroCompany Description Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a...
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IT Support L1 Analyst
1 semana atrás
Lisboa, Portugal WTW Tempo inteiro**About Us** WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global...