Customer Support Agent

1 dia atrás

Lisboa, Portugal Cross Border Talents Tempo inteiro

Customer Support Agent (Italian or French) in Lisbon Location: Lisbon, Portugal Starting Date: 17th February Project Overview: Role: Customer Advisor Languages Required: Italian or French (C2) + English (B2) Schedule: Rotative shifts, Monday to Saturday; 2 days off (Sunday and one rotational) Compensation: - Annual Base Salary - Language Premium Bonus - Meal Allowance: 7.63/day - Transportation Bonus: 720/year - Yearly Target Bonus: 5% of yearly gross salary Additional Benefits: - Health and life insurance (family plan included) - Relocation support for candidates outside Lisbon: - 1,000 for relocation within Portugal - 2,500 for relocation from outside Portugal - Assistance with NIF/NISS and housing Job Responsibilities: - Provide support via live chat, email (inbound calls may occur based on the project). - Identify client issues and troubleshoot to provide effective solutions. - Document actions taken and categorize cases, including identifying potential bugs. - Stay updated on client policies and guidelines, including Policy, Safety, and Copyright Management. - Resolve technical issues such as video playback,

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