On-Site Technical Support Specialist: European Languages

Há 3 dias

Lisboa, Portugal Konecta Tempo inteiro

Vous êtes passionné(e) par la technologie, le support technique et la relation client ? Vous aimez résoudre des problèmes, accompagner les utilisateurs et faire la différence au quotidien ? Alors cette opportunité est faite pour vous. Votre mission En tant que Spécialiste Support Technique, vous serez au cœur de l'expérience client. Votre rôle consistera à : Fournir une assistance technique de qualité aux clients de notre client Accompagner les utilisateurs dans la résolution de problématiques techniques complexes (niveau L2) Analyser les incidents, identifier les causes et proposer des solutions efficaces Documenter précisément les incidents et résolutions dans la base de données interne Collaborer étroitement avec les autres membres de l'équipe support afin de garantir un service client d'excellence Chaque interaction est une occasion de rassurer, d'aider et de créer une expérience positive. Lieu de travail Lisbonne, Portugal Possibilité de travail hybride après la période d'intégration Profil recherché Nous recherchons un(e) professionnel(le) engagé(e), orienté(e) solutions et client, disposant de : Solides compétences en support technique et troubleshooting Excellentes capacités d'analyse et de diagnostic Un fort sens du service client et de la satisfaction utilisateur D'excellentes compétences en communication écrite et orale Une réelle capacité à travailler en équipe Un diplôme de licence (Bachelor) en Informatique, Technologies de l'Information ou domaine connexe 2 à 3 ans d'expérience en support technique niveau L2 Une expérience avec des outils CRM et logiciels de support client (atout apprécié) Français natif (obligatoire) Anglais courant (obligatoire) Ce que nous vous offrons Contrat de travail à temps plein Rémunération attractive : Salaire fixe Carte repas Plan de productivité Possibilité de télétravail en mode hybride après montée en compétences Une véritable opportunité d'évolution au sein d'une entreprise multinationale Deux jours de repos hebdomadaires Un environnement dynamique, multiculturel et stimulant Type d'offre : Temps plein Avantages : Carte / ticket restaurant Réductions commerciales Rejoignez une équipe où votre expertise compte, où votre engagement est reconnu et où chaque jour apporte de nouveaux défis à relever. #KonectaPortugal

  • On-Site Technical Support Specialist: European Languages

    2 semanas atrás

    Lisboa, Portugal Jobsonboard Tempo inteiro

    Launch Your Global Tech Career in Lisbon Multilingual Team Are you a dynamic, highly analytical communicator with fluency in multiple European languages? We are recruiting Technical Support Specialists in Lisbon to provide expert guidance and troubleshooting for users of a major global digital service platform. This role requires fluency in one or more of...

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    Lisboa, Portugal JoB Training & Coaching Tempo inteiro

    On‑Site Technical Support Specialist: European Languages (Lisbon) JoB Training & Coaching Launch Your Global Tech Career in Lisbon Multilingual Team! Are you a dynamic, highly analytical communicator with fluency in multiple European languages? We are recruiting Technical Support Specialists in Lisbon to provide expert guidance and troubleshooting for...

  • On-Site Technical Support Specialist: European Languages

    Há 7 dias

    Lisboa, Lisboa, Portugal jobsonboard Tempo inteiro

    Launch Your Global Tech Career in Lisbon Multilingual Team Are you a dynamic, highly analytical communicator with fluency in multiple European languages? We are recruiting Technical Support Specialists in Lisbon to provide expert guidance and troubleshooting for users of a major global digital service platform. This role requires fluency in one or more of...

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    Há 4 dias

    Lisboa, Lisboa, Portugal JoB Training & Coaching Tempo inteiro

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