Service Desk Specialist
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Are you passionate about IT support and enjoy working in a focused, quieter environment? Join our growing team in Portugal as a Night Shift Service Desk Specialist and play a key role in keeping our systems running smoothly around the clock.
In this role, you’ll be the trusted point of contact during critical hours — solving technical issues, supporting users, and ensuring business continuity. Whether you're an experienced professional or looking to grow your career in IT support, this is a great opportunity to develop your skills in an international and collaborative environment.
Your Responsibilities- Handle and qualify customer inquiries via ticketing system, email, and phone
- Provide 1st level support (and occasional 2nd level support tasks)
- Troubleshoot system issues and ensure timely resolution
- Monitor systems and proactively identify potential issues
- Ensure compliance with SLAs and internal processes
- Collaborate with internal teams for escalation and resolution
- Maintain clear documentation of incidents and solutions
- Background in IT, customer support, or a related field
- Experience working with international clients and able to build productive relationships
- Knowledge on SAP specific modules: FI / MM.
- Solid technical understanding, especially in Windows and Linux environments
- Knowledge of SQL or Java application servers (Wildfly, Tomcat)
- Strong communication skills and a customer-first mindset
- Comfortable working independently during night hours
- Eagerness to learn, develop, and expand your technical expertise
- Fluent in English and your local language (written & spoken)
Please note that this role involves working night shifts five days per week. The shift is split into two parts, with a break in between.
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