Customer Support Manager
2 semanas atrás
Charging your car should feel as natural as charging your phone. That's the future we're building: a network of EV chargers where life happens. We don't just install chargers. Weaccelerate sustainable mobility.Weobsess over partnerships.Wegrowrelentlessly:our network, our partners, ourselves. If you're here, you're probably not looking for "just a job." Neither are we. We're driven by impact, and always looking for people who thrive on turning bold ideas into reality. If that sounds like you, you'll feel at home here.We're looking for people whosee challenges as puzzles, not problems, thrive in fast-growing, high-energy environments, want to shape the future of mobility, not just watch it unfold. At Powerdot, you'll getfreedom,ownership, andresponsibility. The space to experiment. The chance to scale your ideas. And a team that's always pushing the edge of what's possible. Don't stop reading, the best part's coming up Type: Manager Languages: English (main) / Portuguese (main) / Polish, Spanish or French (nice-to-have) Location: Lisbon Contract Type: Permanent Your Manager: Duarte Vilarinho - How You'll Shape Our Story:The Houston Manager will lead Powerdot's user support team, responsible for all customer interactions and for transforming every contact into a positive experience. This role requires a combination of operational leadership, analytical thinking, and people management to ensure the team delivers exceptional service while constantly improving processes, tools, and performance. This Is About You, Not Us : Analytical capacity Sense of ownership Leadership skills Proactive and capacity to motivate the team and set the goals for the team The Kind of Energy We're Looking For: We're not into titles, egos, or corporate buzzwords. We're into people who make things happen. You lead and listen. Whether you're steering the ship or rowing alongside the crew, you bring others with you and keep communication wide open. You own your stuff. You don't wait for instructions: you see an opportunity, grab it, and make it better than anyone expected. You've got a green heartbeat. Sustainability isn't just cool, it's core. You care about doing work that leaves the world a little better than you found it. You balance hustle with humanity. You love the buzz of in-person teamwork, but you also know when to recharge (pun totally intended ). You grow on purpose. You're hungry to learn, to stretch, and to build something meaningful, not just rack up LinkedIn bullet points. How you'll be Powered up? Private health insurance coverage Gym membership to help you stay active Flexible working hours: you own your time Annual offsite where we celebrate the year's achievements and spend quality time together (this year we went to Algarve, Portugal) Regular team-building events with your local teammates English Training as English is our language used to connect with all markets and teams Free office snacks and unlimited coffee & Meal allowance for every worked day Special discounts for charging your electric vehicle Our Promise To YouThe best solutions come from different voices. We're building a culture where inclusion, respect, and equal opportunity aren't policies they're lived every day. At Powerdot, everyone has the space to speak up, challenge the status quo, and make a difference. At Powerdot, your voice powers the future, literally.
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