Principal Customer Success Manager, Lisboa

Há 7 dias

lisboa, Portugal GrabJobs Tempo inteiro

Social network you want to login/join with:

Principal Customer Success Manager, Lisboa

Location: Lisboa, Portugal

Job Category:

Other

Salary: -$0-0/monthly

EU work permit required:

Yes

Job Description:

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.

Responsibilities:

  • Build and foster executive-level trusted advisor relationships with the customer’s IT, Engineering and Support organizations.
  • Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities.
  • Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.
  • Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.
  • Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.
  • Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth.
  • When appropriate, recommend additional expert services needed to drive success.
  • Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates.
  • Represent the voice of the customer to inform our sales process or product roadmap.
  • Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer.
  • Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.
  • Predict and forecast risk, renewal and expansion within the customer portfolio.

Basic Qualifications:

  • Experienced professional with 5-10 years relevant industry expertise.
  • Experience building business value ROI models.
  • Working knowledge in a SaaS business model.
  • Strong knowledge of PagerDuty product and platform features and capabilities is highly desired.
  • Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring.
  • Ability to travel to client sites as necessary.

Preferred Qualifications:

  • Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.
  • Thrive in a collaborative fast pace environment and as a part of a results oriented team.
  • Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections.
  • Worked in a DevOps environment or with a company going through a transition to DevOps.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. This role is expected to come into our Lisbon office 1 day per week.

Apply anyway We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds.

What we offer:

  • Comprehensive benefits package from day one.
  • Generous paid vacation time.
  • Paid holidays and sick leave.
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO.
  • Company equity.
  • ESPP (Employee Stock Purchase Program).
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent.
  • Paid volunteer time off - 20 hours per year.
  • Mental wellness programs.

About PagerDuty:

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust.

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer.

#J-18808-Ljbffr

  • Principal Customer Success Manager, Lisboa

    Há 2 dias

    Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

    .Social network you want to login/join with:Principal Customer Success Manager, LisboaLocation: Lisboa, PortugalJob Category:OtherSalary: -$0-0/monthlyEU work permit required:YesJob Description:PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.The Principal Customer Success...

  • Principal Customer Success Manager

    1 semana atrás

    Lisboa, Portugal Phiture Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working...

  • Principal Customer Success Manager

    Há 4 dias

    Lisboa, Lisboa, Portugal Pager Tempo inteiro

    .PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsThe Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong...

  • Principal Customer Success Manager

    Há 6 dias

    Lisboa, Portugal Pager Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working...

  • Principal Customer Success Manager

    1 semana atrás

    lisboa, Portugal Phiture Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working...

  • Principal Customer Success Manager

    Há 4 dias

    Lisboa, Lisboa, Portugal Pager Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey.Customer Success Managers are working...

  • Principal Customer Success Manager

    2 semanas atrás

    Lisboa, Portugal PagerDuty Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong...

  • Principal Customer Success Manager

    1 semana atrás

    Lisboa, Portugal Pager Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong...

  • Principal Customer Success Manager

    1 semana atrás

    lisboa, Portugal PagerDuty Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working...

  • Principal Customer Success Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Pagerduty Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsThe Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong...

  • Principal Customer Success Manager

    1 semana atrás

    Lisboa, Portugal Pagerduty Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong...

  • Customer Success Manager

    Há 2 dias

    lisboa, Portugal GrabJobs Tempo inteiro

    Social network you want to login/join with: Customer Success Manager (Remote), Lisboa Client: Codacy Location: Lisboa, Portugal Job Category: Other EU work permit required: Yes Job Description: We are looking for a Customer Success Manager who will help Codacy’s customers to achieve an increase in the value they receive from our product and enable them to...

  • Principal Customer Success Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal PagerDuty, Inc. Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsThe Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong...

  • Principal Customer Success Manager

    Há 6 dias

    lisboa, Portugal Pager Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong...

  • Principal Customer Success Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Pagerduty, Inc. Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsThe Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong...

  • Principal Customer Success Manager

    Há 6 dias

    Lisboa, Lisboa, Portugal Pager Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsThe Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    Social network you want to login/join with:Customer Success Manager (Remote), LisboaClient:CodacyLocation:Lisboa, PortugalJob Category:OtherEU work permit required:YesJob Description:We are looking for a Customer Success Manager who will help Codacy's customers to achieve an increase in the value they receive from our product and enable them to achieve their...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Portugal Salsify Tempo inteiro

    Salsify is seeking a highly motivated, growth-focused, and results-driven Customer Success Manager to engage, enable and retain a portfolio of Salsify’s customers in our Mid-Market segment. The CSM is ultimately responsible for the complete post-sales lifecycle of a portfolio of Salsify customers. This role is focused on ensuring that customers receive...

  • Manager, Customer Success

    1 semana atrás

    Lisboa, Portugal Zendesk Group Tempo inteiro

    Manager, Customer Success page is loaded **Manager, Customer Success**: Locations: Portugal - Lisbon Time Type: Full time Posted on: Publié hier Job Requisition ID: R30374 At Zendesk, we’re dedicated to fostering an environment that nurtures growth, innovation, and meaningful connections with our customers. As we continue to enhance our Global Scaled...

  • Manager, Customer Success

    1 semana atrás

    Lisboa, Portugal Zendesk Tempo inteiro

    Manager, Customer Success page is loaded **Manager, Customer Success**: At Zendesk, we’re dedicated to fostering an environment that nurtures growth, innovation, and meaningful connections with our customers. As we continue to enhance our Global Scaled Customer Success team, we are looking for a passionate Team Manager to lead our entry-level Scaled...