German Service Desk Agent
Há 2 dias
As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems. Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams. Coordinate regular calls with the client, for refills and upgrades to product accessories. Process both client-generated and internally generated service request tickets, within specified delivery times. Administrative support to certify client details, and alter any incorrect information within our stakeholder's client database. Provide services to clients like: Air Liquid; Goldman Sachs, eBay, Fiat, NHS Hospitals (UK), Cambridge Universities with high level of responsibility. Managing supply related requests: by phone, by portals, by email, or even by chat. Our clients request consumables that can be either: tonners, fusers, drums (part of a printer), in summary anything that is consumables within the printer The Service Desk Agent validates if the request is: a) already in the premises b) if the order is already placed for it c) The status of the request This is a non-technical role; Requirements High School Diploma or Secondary School Completion Equivalent Minimum of a year's experience in a Customer Support or client facing role, in a multi-national environment (preferable) Close familiarity with Computers and Digital Network configurations. Including advanced level working knowledge of the Microsoft Office Suite. Adaptable to working alongside the time zone and calendar of local stakeholders. Required Language Thresholds:English (B2 - C1: Independent User Level) German (C2: Native-Level Fluency) Benefits Competitive Salary + Language Bonus Meal Allowance on Card Career Progression Opportunities Staff Canteen with varied food options and river-facing balcony seating Well-rounded Health and Life Insurance Packages On-site gym: includes indoor pool access, fitness classes, and a football pitch
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Service Desk Agent
Há 6 dias
Lisboa, Portugal HCL Technologies Tempo inteiro**Service Desk Agent - German Speaker** HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe. **Responsibilities** - Manage incoming client contacts...
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Service Desk Agent German Speaker Hybrid
Há 6 dias
Lisboa, Portugal HCL Technologies Tempo inteiro**Service Desk Agent - German Speaker** We are HCLTech, one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and...
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Service Desk Agent German Speaker
Há 6 dias
Lisboa, Portugal HCL Technologies Portugal Tempo inteiroWe are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). As a Service Desk Agent with HCL Technologies, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders. Tasks - Manage incoming client contacts and escalations...
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Service Desk Agent
1 semana atrás
Lisboa, Portugal JUJUR Tempo inteiroPosition: Service Desk Agent Location: Remote, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Communicate with customers using various channels and respond to their queries in timely and efficient manner - Ensure customer satisfaction and provide professional customer support - Support standard queries...
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German Service Desk Agent
2 semanas atrás
Lisboa, Portugal Colt Technology Services Tempo inteiroColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. **German Service Desk Agent** **Job Level**: **PT2**: **Reporting to**: **Carlos Mendonca**: **Function**: **Ops & Engineering / Network Ops**: **Primary job...
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Dutch Service Desk Agent
Há 2 dias
Lisboa, Portugal Cross Border Talents Tempo inteiroAs a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Dutch Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities Manage incoming client contacts and escalations with...
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Finnish Service Desk Agent
Há 2 dias
Lisboa, Portugal Cross Border Talents Tempo inteiroAs a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Finnish Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities : Manage incoming client contacts and escalations...
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French Service Desk Agent
Há 2 dias
Lisboa, Portugal Cross Border Talents Tempo inteiroAs a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our French Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities: Manage incoming client contacts and escalations...
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Finnish Service Desk Agent
Há 4 dias
Lisboa, Portugal Cross Border Talents Tempo inteiroAs a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Finnish Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities : Manage incoming client contacts and escalations...
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Danish Service Desk Agent
Há 4 dias
Lisboa, Portugal Cross Border Talents Tempo inteiroAs a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Polish Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities : Manage incoming client contacts and escalations...
